Hi @Chintha Murali krishna
Please find the updated Business Rules below (these will surely work 😉)
Remark: Make sure both the Business Rules are on Insert and Update + When = Before
Incident:
(function executeRule(current, previous /*null when async*/ ) {
var identifier = '[Comment Sync]';
if (current.work_notes.indexOf(identifier) < 0) {
var getProblems = current.problem_id.getRefRecord();
getProblems.work_notes = identifier + '\n' + current.work_notes;
getProblems.update();
}
})(current, previous);
Problem:
(function executeRule(current, previous /*null when async*/ ) {
var identifier = '[Comment Sync]';
if (current.work_notes.indexOf(identifier) < 0) {
var getIncidents = new GlideRecord('incident');
getIncidents.addQuery('problem_id', current.getValue('sys_id'));
getIncidents.query();
while(getIncidents.next()) {
getIncidents.work_notes = identifier + '\n' + current.work_notes;
getIncidents.update();
}
}
})(current, previous);
Please mark my answer as correct if this solves your issues!
If it helped you in any way then please mark helpful!
Thanks and regards,
Kartik
