Correct process in SeviceNow for reuse of hardware assets
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06-09-2020 09:49 AM
Hi All,
We are trying to use the OOB hardware asset management which comes as part of the ITSM product.
I understand that there is a link made when a CI is created to an Asset record based on the model. We have instances though where we will have a server in use for a period of time, then the server is no longer required for that use. The server is decommissioned - (the CI retired), but in some instance we will re-purpose the server (asset) for a new purpose so it will have a new host name (a new CI). How is this meant to work with the asset record?
I was expecting that we will have the asset record linked to both a retired CI and the new in use CI, but from what I can see the relationship is only 1 to 1? Does that mean on retirement of the CI if we are going to re-purpose the asset we should remove the link with the original CI and replace it with the new CI therefore leaving the original CI with no linked asset? Is there a way to link an asset to multiple CIs instead?
Any help on best practice around this will be greatly appreciated.
Thanks
Sam
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Enterprise Asset Management
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06-09-2020 11:02 AM
Hi,
Here is link of forum which will help you.
If it helps,Please mark ✅ Correct and 👍 Helpful.
Warm Regards,
Milind
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07-19-2023 02:32 PM
This appears to be a critical gap in the functionality of ServiceNow..
Scenario 1. An Asset (Server) is related to a CI (ServerCI1) and after a period of time the CI is retired..
How can I relate the underlying Asset to another NEW CI later on?
Scenario 2. A Laptop computer is purchased and we have an Asset and CI record (representing the first user of the laptop)... after a period of time the user leaves and laptop is returned to depot and ultimately reallocated to a new employee... A new CI is created with a unique name.. but the Serial number of the computer is same as original. How do I relate the Asset to the new CI?
