Correctly add a custom section to Service Operations Workspace

[Juraj3]

I wanted to add a custom section to Service Operations Workspace. I changed the form view to SOW, so the section is now visible in the workspace, but all related logic from UI Policies and Client Scripts no longer works.
What is the correct workaround?

[Ankur Bawiskar]

@Juraj3 

ensure you select Global checkbox in your client script and UI policies so that the logic works in SOW as well

Also the fields which you are using in your logic should be present in the workspace view

Example: if your UI policy is checking a field A value and then showing/hiding other field then that field A should be in workspace view of your table

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[Ankur Bawiskar]

@Juraj3 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Juraj3]

Hi Ankur, thanks for your feedback. No the entire section is not visible on the task even it was manually edited under serivce worskapce view. We still analyzing the issue.