Coversion Change request Normal change to Stanadard change

[praveenkumarr]

The ability to translate Normal changes into Standard changes and Standard changes into Normal changes. Only in the New, Assess, and Authorize states should this be permitted. This should not be permitted if a change is changed to Scheduled.

[Dr Atul G- LNG · Accepted solution]

Hi @praveenkumarr 

Answer is NO. The reason 

- Both type of changes use the different WF/ Flow.

- For standard change , we need standard change template , so once change raised we cant change the template.

- Both change type follow different state transitions, so it is very tough in WF/ flow to sync. 

- Normal change has Approval and Risk assessment , where standard change dont follow same.

So , in short it is not an good idea to convert the Normal change to standard or vice versa.

[praveenkumarr]

I appreciate your prompt response very much. I concur with what you said.

Is there any possible to convert Normal to any change request? Because i have a custom change type.

[Dr Atul G- LNG]

Hi @praveenkumarr 

No, mate, you need to bring the change to new state only then you can convert it to emergency and i doubt we can convert to standard change.

[praveenkumarr]

Thank you for update.

Can you give me the brief UI action conditions to convert Normal change to emergency change . I hope that is more helpful for us.