Create a single form on the portal to raise cases in different custom tables

Shubhi Garg
Tera Contributor

‎01-21-2025 11:54 PM

If we need to create a single form on the portal to raise cases in different custom tables, what approach do we follow for this, and what should be the table name when we create this generic form

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-22-2025 06:34 AM

Hi @Shubhi Garg 

 

Use the choices or categories on form and based on same call the different tables in back end.

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Robbie
Kilo Patron
Kilo Patron

‎01-22-2025 07:08 AM

Hi @Shubhi Garg,

 

This is exactly what a 'Record Producer' is for...

Record Producers are a type of catalog item used within the Service Catalog to allow users to create records (such as incidents, requests, changes, or cases or customised records) through a user-friendly interface. It's an efficient way to simplify the record creation process.

 

Check the below video as just one of the available vids to help you with this: https://www.youtube.com/watch?v=WSGC5KQ1a9k

 

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Thanks, Robbie

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