Create and assign default view for group on Incidents

[Michael M1]

I have a group with several users that require their own view of the INC form. 

Here is what I did so far:

• created a new role for this group (GMM) 
• assigned that role to the group
• created a new System UI --> View called 'GMM'
• created a View Rule on table = incident as advanced and added code below
  

  (function overrideView(view, is_list) {
  if (gs.getUser().hasRoles('gmm'))
  answer = "GMM"; // set the new view to answer
  })(view, is_list);

• When I went to the INC form there was still no view called GMM, so I went to Form Layout and added the view 'GMM'.
• I impersonated a user in the group and still my default layout was 'Default'

What did I miss?

[Ravi T]

Hi Michael, Find the link below it will guide you to the solution https://community.servicenow.com/community?id=community_question&sys_id=7957df78dbb85f042d1efb651f9619af Mark it as correct /helpful if it helps you Regards Ravindra

[Ravi T · Accepted solution]

Hi

change the code

 Try this

(function overrideView(view, is_list)

{
if (gs.hasRole(''gmm''))

{ 
answer = "GMM"; // set the new view to answer

return answer;

}
})(view, is_list);

correct it in your code and try