Create Change Request from Incident - field mapping

[giuseppem]

Hi all

When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change.

I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or change this mapping

Regards

[Dr Atul G- LNG]

Hi @giuseppem 

Please check these UI actions:

[Swapna Abburi]

Hi @giuseppem 

You can update the mapping in the UI action "Create Change" on Incident table. This is an OOTB UI action.

[giuseppem]

No mapping is defined in UI Action (see below). Note: I need to solve this for Service Operation Workspace

*******

var target = {};

target.table = current.getTableName();

target.sysid = current.getUniqueValue();

target.field = 'rfc';

try {

    target.isWorkspace = (typeof RP == 'undefined');

}

catch (err) {

    target.isWorkspace = false;

}

gs.getSession().putProperty('change_link', target);

******

[Dr Atul G- LNG]

Hi @giuseppem 

You are referring to the WS, so it is not UI Action that is Declarative UX action. Please check that.