Create Change Request from Incident - field mapping

[giuseppem]

Hi all

When I create a new Change Request from an Incident fields 'Short Description' and 'Description' are copied from Incident to Change.

I suppose a mapping "from incident to change" is defined somewhere. I need to know where I can configure or change this mapping

Regards

[Ankur Bawiskar]

@giuseppem 

Did you check the UI action code?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Harrymate]

Field mappings between an Incident and a Change Request are configured in different ways:

 Field Mapping in Business Rules

ServiceNow often uses Business Rules to copy fields when a Change Request is created from an Incident.

Navigate to System Definition → Business Rules.

UI Actions (Create Change UI Action)

When creating a Change from an Incident, a UI Action (button) might be responsible for copying data.

 

Go to System Definition → UI Actions.

Hope i can more detail, based on information you provided 😊