Create CI from Catalog Item

[Kiff]

Hello Experts,

Please i need guidance with a requirement to create a configuration item instead of the usual SCTask from a catalog item. Is this feasible in ServiceNow?

The goal is to have an inventory where this CI can be referenced in another catalog item instead of a SCTask (especially through the portal for non-itil roles). Also, is it possible to have the variables in the CI just like RITM and SCTask does?

If a CI isn't possible through catalog item, what is the alternative way of creating records that can be referenced (look up items) in another catalog item?

I appreciate your response. Been working on this and need to ensure I am on the right track.

[Henry Thomas1]

Hi Kiff,

Sounds like you may need a Record Producer, these allow users to create records on tables other than the usual Task tables (Incident, Request etc.).

If you create a Record Producer on the cmdb_ci table it will appear in the Service Catalog as a Catalog Item, variables on the Record Producer can then be mapped to the CI that will be created when a user submits the form.

[Kiff]

Hello hENRY,

This is helpful. I will try what you have suggested although I am considering a custom table instead of using the cmdb_ci table so they can have a separate table for the records related to this request.

Thanks.