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‎09-01-2022 01:55 AM
Hi everyone hope you doing well,
I have a requirement -
send a notification to assigned_to(user select in assigned to),
Email(notification) should include all incident (with same assigned_to & state= in progress),
& these incident should be in an excel sheet format.
Thanks
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‎09-04-2022 12:27 AM
Hi,
you will have to store file to that incident record and include that in email
So just before triggering the email write script to generate excel. I would suggest to use CSV as it's easy
then trigger the email using gs.eventQueue()
Generate CSV file through script
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎09-02-2022 01:29 AM
Hi its showing only one incident in email, i want all emails assigned to that person with state(in progress)
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‎09-04-2022 01:21 AM
Hello Prashant,
I have checked and found that in my case if it attaching file to email containing all incident assigned to particular user.
Please also put the condition on the BR in script condition field so that the BR get triggered only for specific notification and not for all notification.
Thanks
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‎09-04-2022 12:27 AM
Hi,
you will have to store file to that incident record and include that in email
So just before triggering the email write script to generate excel. I would suggest to use CSV as it's easy
then trigger the email using gs.eventQueue()
Generate CSV file through script
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader