Create flow designer for multiple tasks in service catalog

[Community Alums]

I have task to create flow designer for a service catalog. Where a Ritm and two task tickets need to be created.  There is no need of approval steps. Would like to know if any further stages need to be added to have proper flow.

1. In trigger added service catalog

2. pulled in all the catalog variables from catalog item

3. Updated request item with catalog variables using update record

4. updated ritm using catalog variables

5. create task 1 and update fields in it. Disabled wait check box.

6. Create task 2 and update fields in it.

Disabled wait check box.

7. Wait for condition to check both tasks are completed.

8. When completed close ritm using update record. Complete.

Any changes need to be made or anything to be added? 

[MrMuhammad]

Hi, 

The steps looks good for the use case. Just couple thing you should check, upon closure of RITM if Request is not closing automatically then an Action that should be added to close that as well. Also, add RITM Stages for the end users (See sample screenshot for reference.)

 

Regards,

Muhammad 

[priyanka garad]

Hi,

Refer below link, it will be helpful:-

https://meatsac.github.io/servicenow-flow-designer-for-catalog-items/

please make as correct/helpful

Thanks

[Ankur Bawiskar]

@Imran Rasheed 

Can you share what steps you have created so far and where are you stuck?

Regards
Ankur