HI All, Having a requirement that wants to add an Excel file in the catalog form so the user can download from there. after filling the sheet he can attach it to the same catalog and he can submit the request.. Need a suggestion on this. Regar...
Hi Team, My system timezone is in EST and servicenow timezone is in IST. Below are the script which calculate time difference but its not working properly. Catalog Client Script:- function onChange(control, oldValue, newValue, isLoading) { if ...
Hi, I have a requirement to update the software entitlement record assigned to users using record producer. Once the updated is done I need to get the software name and the entitlement name store in a object and push it to an array. I need to trigger...
Hi Currently the catalog item variable is created with a reference type and references a user table. I am displaying name, email and department in the attributes of the variable, but when I check it with a user who does not have a role, it does not ...
i want to send notification 14 days before the expiry date.Expiry date is the variable(type -Date) on record producer and it is a scoped application
Hi , I am using 1 core table in 1. ITBM, 2.ITSM. currently i am working on the ITSM. 1.my requirement is i have to make program table read only for the program_staff role users, and editable for the program admin role users,I am using ACL's to do t...
I want to add an approver to my current workflow only if a request is submitted by a user of a specific company and the approver will be the same for all requests submitted by a user of a specific company. Below is the screenshot for your reference:
I have an Agent Workspace List view (Task table list My Work) that doesn't display the checkbox that allows you to select 1 or multiple records. Below is a screenshot of an example of what I'm looking for. I can't figure out how to enable this for th...
Does Agent workspace support tooltip & hint? When i am viewing in workspace view in native ui its showing all tooltip & hint for fields or choices correctly. But same in agent workspace those are not showing. Any clue about this?
Hi all, On incident form, while sending an email to users attachments added to incident form are not being sent out. Can anyone please guide me the best possible way to attach the files when sending an email to caller. Thank you, Balaram.
I want to create a widget which will display the list of records when we click on a report which is defined in another widget of the same portal page. PFB example of requirement. In portal page widget1 ->A report widget2 ->Should display the list of ...
Hi Team, We have a parent task and some sub tasks. The sub tasks will remain open for long as the fulfiller cannot close it for certain amount of time. So we do not want to assign it any group/user as it will show in their open items. Is it okay to h...
Hi all!I was performing some tests on our testing instance and realized we have issues while trying to view a RITM generated after submission. Here is a screenshot: We checked the browser console and it points out to the Server script for the mentio...
Guys - I wanted to create custom table record from incident form via UI action and same should be visible in related list as well for that incident record. custom table name - u_interaction_record Pls help
I created a Record Producer and also created a widget . When category changes then a form will pop up. I want to show another two variables and pass their values in the Portal level by using widget based on logged in user role . so need help on...
