I have created a UI action to create another ticket. I need to make some fields mandatory to create that ticket. So if mandatory field is empty and when clicked on UI action that should not work. I need to make that in UI action script. Can anyone he...
Hi All, I have a custom field "Primary group" in user table which is reference to group table. There are some particular group if the user is added to any of those groups then his primary group will be auto-filled with that group. I tried to achiev...
Is it possible to restrict the ACL to only one particular view on a table? Ex: In a incident table we are having three views, now I want certain ACL's to work only on one view.. is it possible>?
Hi Team I have a requirement on approval form (sysapproval_approver) to tweak the section of UI Macro to include one addition column (Business app) based on the catalog item for which the approval record is created for. This must be applied only for...
1) I need to upload a record(xlsx) to a table via data source using flow designer. 2) The record should be ordered form service catalog item. 3) I have already created data source and transform maps. 4) I have partially done my requirement like i hav...
Does anybody know how or from where the event ci.change.unplanned is triggered in case any update is done on ci which is an application service without any change related to it ?
Hello, Any suggestions on how to incorporate a Post Implementation review into SN as part of the change mgmt template? Our thought is to make it a change task type and that way it can be launched from within the change that we maybe reviewing. We'r...
Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View". Where can I find the problem? Thanks in adva...
Hi All, I wrote a UI policy to make all fields read-only when the Catalog task state is completed. But while changing the state only all fields are getting read-only (refer attached print screens). As per the requirement after saving the form fields...
I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image: Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...
Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...
Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...
Is it good practice to modify priority labels , values or including new priority values since its OOB? Is there any impact on the existing process if we change the priority label?
How to transfer SNOW license from one user to other user?
Hello, we have a request to raise bulk import to the requested table in one of our service catalog. It should have a running flow and task should be created. Is using transform map the best approach to do this request or we can do other methods for t...
