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Resolved! How to reset Incident "Default View" for 1 User

Hi all, one of our Users encountered a little problem that I can´t seem to fix. Since he logged in today his standard view for all Incident Modules is "Incident Manager". He cannot select "Default View".   Where can I find the problem? Thanks in adva...

Resolved! How to switch Topics using topicDiscovery()

I am using switchtopic() to switch topics but When I use this function, Option to start a new conversation is not coming in virtual agent. See below image:      Now, I want to use topicDiscovery() to switch the Topics but I do not know the exact syn...

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GUID (Globally Unique ID) is it unique?

Hi guysI have a question from one of our customers concerning the GUID value..The idea is that if the GUID that ServiceNow is using is based on the MicroSoft way, then its close to unique, but not quite.. (and UUID is better......)Is that correct?Som...

priisholm by Mega Expert
  • 7041 Views
  • 4 replies
  • 9 helpfuls

Approval rules - managing rejected approvals

Hi !   I'm actually implementing approval rules on a RITM, in order users to be able to approve a Requested item. It correctly generates my approval, so it's ok at this step. But when I reject an approval : the RITM state stays on Openthe RITM stage ...

Abort Form Submission

Hi all, I have the below requirement. In my catalog form, I have a variable called vendor(string). When the form is submitted, the information is saved in a custom table with the same column name (vendor). So, if I enter any text in the variable vend...

Nag9 by Tera Expert
  • 658 Views
  • 5 replies
  • 0 helpfuls

Priority label change

Is it good practice to modify priority labels , values or including new priority values since its OOB?  Is there any impact on the existing process if we change the priority label?

Chake18 by Tera Contributor
  • 601 Views
  • 2 replies
  • 2 helpfuls

Bulk import with open flows for a service catalog

Hello, we have a request to raise bulk import to the requested table in one of our service catalog. It should have a running flow and task should be created. Is using transform map the best approach to do this request or we can do other methods for t...

Lawrence4 by Giga Contributor
  • 779 Views
  • 4 replies
  • 4 helpfuls

Resolved! Populating Config Item variable into tasks

Hi, We have a variable on a form that asks for the relevant CI name.  Whilst this variable shows in RITMs/ Tasks this doesn't automatically populate through to the existing inbuilt CI field which can be used in views / reporting. We use the script be...

JSSNow by Tera Contributor
  • 833 Views
  • 4 replies
  • 2 helpfuls

Resolved! Using RITM Variables value in GlideRecord.

HI All,,Appreciate your help..!My Requirement : i have the catalog item sysid, Requested for, and variable value. Here i have to Query sc_req_item  with these details need to find the RITM number .Simple Query : var Item = new GlideRecord('sc_req_it...

Resolved! Creating Related List - Add button

Hi Guys, I was trying to create a Related List - Add button I was checking the UI Action - Add button for Change Upon checking the script: var chngModal = new GlideModal('task_add_change_req'); chngModal.setTitle(getMessage("Add Change Requests")); ...

Tadz by Tera Guru
  • 1835 Views
  • 5 replies
  • 3 helpfuls

Getting undefined in logs when using GlideRecord

Hi this is the script to fetch some data from stock table. This script is written inside a function in scheduled job. Here according to me syntax and everything is correct but in logs I am getting ' Hello 9 undefined undefined' So I am not getting wh...

T_6 by Tera Contributor
  • 827 Views
  • 3 replies
  • 0 helpfuls

Service Desk Incident Handling Quality Measurements

We have a new third party Service Desk partner and would like to implement a way to flag incidents that we feel aren't meeting our incident handling standards.  Things like 'missing detailed work notes'; 'escalated to wrong assignment group'; 'didn't...

kwmathias by Tera Contributor
  • 1398 Views
  • 3 replies
  • 1 helpfuls