Create new knowledge article page is blank

dan167
Tera Guru

‎12-10-2024 07:59 AM

Hello I am having an issue with the create new article page in knowledge management. After some plugin updates (I think) the page is showing blank not allowing users to select a knowledge base or knowledge template. The only thing they can do is select is "Switch to an older version of this page". Then it will allow them to select the knowledge base.

 

Has anyone ran into this? If it was a plugin update I am not sure which one did this.

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to dan167

‎12-10-2024 08:40 AM

Hi @dan167 

 

You can check @Runjay Patel  solution as well else log a now support case. 

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Runjay Patel
Giga Sage

‎12-10-2024 08:34 AM

Hi @dan167 ,

 

this is probably caused if javascript is not running properly or plugins have not been updated properly or there is a collision in plugin. Check in browser console if you are getting javascript error then go to recent upgraded plugins and do repair.

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