Create Outage in Change Management

[punitchourey]

Hi All,

I am using create outage functionality in Change Management. However my requirement is that it should be enabled only at Implement Phase.

Please suggest solution.

Thanks in advance.

Punit Chourey

[Goran WitchDoc]

Can you be a bit more specific with "create outage functionality" in change. I've been looking into this recently and didn't find so many OOB connections from Change to Outages. And would love to hear what you found and hopefully be able to help you with your problem.

//Göran

[mmongeau]

There is a plugin named Task-Outage Relationship that installs a UI Action to create an outage record from an Incident or Problem.   It would be easy to modify to include other task tables.

UI Action Conditions:       current.getRecordClassName() == 'incident' || current.getRecordClassName() == 'problem'

Michael

[Goran WitchDoc]

Well, a least that is a start. But it doesn't really do so much and I guess outage is pretty "new" in servicenow so there hopefully will be more to come. If I had this on a change, I would like to change the type of outage and also perhaps added the planned start etc. Then I would probably want a BR that keeps the outage infor up to date if the change data is changed.

One thing that boggles me is that in the docs it says that you can just edit the OOB UI Action to fit those tables you want. I have been told that you don't edit an oob record. if you want to customize it, inactivate the OOB one and copy it and customize that one. Wonder if ServiceNow have changed it's approach on this.

//Göran

[Martin Grosskop]

Hi Goran

It is possible to indicate the type of Outage (Planned, Outage, Degradation), as well as the start and end times.

And it shows up on the Outages Related List on the Change record as follows:

Regards

Martin