Duplicate incidents with the same numbers are generating

[neetakamble]

HI All,

Duplicate incidents with the same numbers are generating with the different sys id.

Seems thsi issue when users are sending mails with the attachment and attaching the images.

How to avoid this. Please suggest?

[sachin_namjoshi]

Please check if you find this helpful: Duplicate incidents are created with same incident number but different sys_id?

Regards,

Sachin

[mikemorales]

Hi Neeta,

This issue has been discussed several times and we actually had a similar case as well.   Depending on your requirements, you may need to identify all of the dulpicates, delete or make the unneeded/unwanted duplicates unique, and then set the unique value to true on the numbers field within the dictionary.

Duplicate incidents are created with same incident number but different sys_id?

I hope this helps.

Thanks,

Mike

[neetakamble]

Thanks Mike,

I am not able to see any unique option   within the field dictionary.

not sure if I am checking in correct place   -

We are using Istanbul version .

[mikemorales]

Hi Neeta,

Ahhh.... Well, that is because out-of-box, the field is not on the form.   Just right click the banner bar, go into forms layout and add it where you see appropriate.

Thanks,

Mike