Hey all,I have a requirement to have a field on the incident form and have it mandatory only when the logged in user is part of a specific group. I have tried a client script, business rules and UI Policy's using both g_form and gs.isMemberOf but i c...
We want Standard Changes to just be used by internal users and since the portal requires a two step process where you create and then go look for the change, it is considered inefficient. We would like to have the Template Management and Standard Cha...
Hi All, I have written an onLoad() Catalog Client Script where I used GlideAjax which is calling a script include. Script Include has the simple glide record query where it fetches a date time field value based on the query result. When I execute the...
Hi All, As described in the example on servicenow docs I have created a UI macro for a custom interactive filter for a string field as below : In the example after this it says to create a custom dashboard object where we will pass the name of this U...
I have two OOB tables: cmdb_ci_service and cmdb_rel_ciI have two variables on the catalog item form:1) App ( lookup select box ) variable with cmdb_ci_service table reference. 2) server ( lookup select box ) variable with cmdb_rel_ci table reference ...
Hello, I have a child Table named Child-1 which extends to table "parent-1" The "parent-1" table extends to "Parent-2". I have a field "stage"(type: choice) on parent-2 table which will eventually inherited to child-1 table. Now I have to add choice ...
Hi, How to make textarea and select box mandatory in UI page on click of a button in the same UI page? can anyone help me with this ? Thanks
Hi All, i am creating a catalog item in that I have a select box as Impact with choices as Level 1, Level 2, and Level 3 if level 1 is selected i need a text to be displayed similarly for level 2 and level 3 but the texts are different. how do I do t...
Hi, Is it possible to create a custom approval notification based on the service catalog item? Ex: The workflow for the catalog item XXXX Form includes an approval. When the approval is generated, I want to include the fields in the catalog item...
Hi Folks, The below code is written in business rule,what the below highlighted code will do and what exactly this gs.getSession().getClientData('dontcopy') == 'true') means in BR. Because of this sometimes comments are not copying to SC_task. if(gs...
Hi Experts , Need your opinion regarding the plugin activation , if plguin is activated by mistake in prod how to deactivate it..
What is the relationship between Incident & Problem & Change management? My Scenario: 1) What is the relationship Incident & Problem? 2)What is the relationship Problem & Change ? 3)What is the relationship Incident & Change management? Thanks
So, I'm new to ServiceNow and I have this Date Type Field which I am using on a form on Service Portal. So when the end user selects the date on Portal it shows selected date in format DD/MM/YYYY.But when the end user submits the request, this format...
Hi All, I want to add a embedded survey in email notification,so i can submit the survey within that particular tab. here i am sharing document link as follow i tried and follow this link but it is not working for me. https://docs.servicenow.com/bund...
I am using Discovery to populate the majority of hardware items in the CMDB, and am looking to use Service Mapping to create relationships to Business Services in the future. Until then the team is creating relationships manually and by loading rel...
