Hi, I want the users with specific role to approve a request, My workflow is working fine but the Approval user script is not working, Please help me with the same. Below is my script mentioned:var answer = [];var userRole = new GlideRecord('sys_user...
Can we pass any url in GlideDialogWindow? my actual scenario: Just like when we click on any reference field lookup..a pop up appears with values referring to the table. Similarly i am trying to use a ui macro and use glidedialog inside it and pass s...
Pros /Cons of Merge and batch update sets
Hi, I am using a lookup select box variable in a catalog item to display User id from user table. I can't use Reference variable instead of lookup select box as User table has display field as "Name" instead of "User id". Also, I can't change the dis...
We have created one Scheduled Script in scoped application. When we are trying to update that Scheduled Script from scoped app, then we getting following error. "Write operation against 'sysauto_script' from scope 'x_abc_xyz' has been refused due to...
I have a requirement to create Requested Items using data in Excel. This file will also contain the variables that are required to create the RITM if created using service catalog. But here the data will be fetched using an excel file. So I want to k...
Is there a way to setup multiple views for the same table form in agent workspace? We have a mobility team that has certain fields on the RITM form that they need to use and i'm looking to duplicate it for them so they're able to use the new workspac...
I have a catalog item with a few fields. One of which is a select box called 'Problem Category'. I want to populate the assignment group of the task based on the problem category I select while creating the request.This is my assignment rule. This ...
Hi Team, I want to remove attchment from email while sending,at it is in send-ready state without removing the record from sys attachments table. Thanks,
Hi Team, I want to insert a record in scoped application from global scope. but it is not allowing to insert due to cross scope. can please some one help me on this. I have return this BR on sys_email table. while met some conditions i want to inser...
We are beginning to utilize the incident task feature and I get that closing an incident will close the incident tasks. 1) Is there a way to close each incident task as it is completed. I see the closure information tab on the incident task, but no c...
Hello Everyone, Can we show an HTML field data in list view without HTML tags.
Hi, I have a requirement to retrieve the file from FTP server to servicenow and then create record in servicenow. As per process, 1)we can create the data source with type FTP and provide the username and password and path where the file located. 2)c...
Hi All, I want to modify the Standard change proposal workflow as below. Right now, approvals are being triggered to one particular group. but I want to modify it. If the Assignment group is filled in the standard change proposal as below then approv...
Hi all, We created a variable set in a catalog item with 6 Variables. In that variable set 2 variables are label type fields. And 4 variables are check box types. Requirement is to select at least one check box from the list of 4 checkbox variab...
