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Resolved! Hi Everyone, I need to grey out the select box choice from the variable. Like the choice should be visible but it should not be selectable

 I need to grey out the select box choice from the variable. Like the choice should be visible but it should not be selectable. Please can any suggest me what has to be done. Even I have tried the below link but it is not working for me. https://serv...

How can I add an info/error message to Agent Workspace list view?

Hi! How can I add an info/error message to Agent Workspace list view? I've created a business rule to run when a field is changed using the agent workspace list edit button. The business rule runs accordingly but addInfoMessage (or addErrorMessage) d...

Hopn by Tera Contributor
  • 1770 Views
  • 1 replies
  • 1 helpfuls

Can i use multiple addOrCondition in query?

var gr=new GlideRecord("table_name"); gr.addQuery("gender","male").addOrCondition("gender","female").addOrCondition("gender","transgender"); gr.query(); Can i use multiple addOr Condition in my query? If no any other way to do this?

Hulk1 by Giga Contributor
  • 3757 Views
  • 2 replies
  • 3 helpfuls

Resolved! Help with the CIS-ITSM Exam questions. Confused on the Options.

Hi, I think it is 3rd Option. I wanted to confirm this. 1) When creating a problem record from an incident record, which element defines the field mapping between the two? A. Create Problem UI action B. ProblemUtils script include C. Problem created...

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Checkbox in UI page

This code working fine if the number of checkboxes is 2 or 3. If the number of checkboxes is 10 or 15 then how to simplify this code? Because if the number of checkboxes is high then the combinations are also getting high. The code contains lot of if...

Hulk1 by Giga Contributor
  • 2079 Views
  • 2 replies
  • 0 helpfuls

Resolved! Help with Auto-approval in Workflow

On a catalog item we have a single user approval before the catalog tasks begin. To save some time and effort we're implementing a consent through silence approach after 3 business days, where if the approver takes no action the item is auto-approved...

Keri1 by Kilo Expert
  • 6062 Views
  • 11 replies
  • 0 helpfuls

Resolved! Filter subcategory based on category choice in Service Catalog item

Hello everyone, I am using the OOB 'Create Incident' feature from the 'Help' section of the Service Catalog. My users use this Service Catalog item to create incidents. I wanted to add a subcategory field to help users narrow down their issue and pro...

Chris135 by Giga Contributor
  • 7102 Views
  • 14 replies
  • 7 helpfuls

No readable comment field in portal

Hi,  I have added a widget instance to my portal, to show watched RITs, so that a non ITIL user can view and comment on any requests where they have been added to the watch list.   This has worked fine, and the watcher can see the RITs.  But when the...

Collette1 by Giga Contributor
  • 3868 Views
  • 8 replies
  • 0 helpfuls

Dot walk catalog variables in report

Hi All, I have a requirement ,where i  have to created a report on approval table, but i want to get the variables of the catalog item on the report. is it possible to dot walk the variables of a catalog item with details of approval as well. i am un...

Priya75 by Tera Contributor
  • 1143 Views
  • 2 replies
  • 0 helpfuls

Icon options for Workspace Modules

Hello, we are on Orlando Patch 7 and in the process of implementing Agent Workspace. I have added a new workspace module that will launch the IT Service Catalog for our agents and IT staff.  Everything works as expected, however, I am not having any ...

Resolved! current.variables contains variable set objects

Hi,  We have a business rule that stores the catalog item variables in the description field in sc_req_item (current.variables). After we upgraded from Kingston to Madrid we got an issue I want to fix without adding container start/end to all our var...

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dan_ke by Giga Contributor
  • 3735 Views
  • 2 replies
  • 0 helpfuls