Hi All, This is little urgent!! I have a workflow where based on the "Type" options we select it creates an approval to Manager of requested_for, Which we have done through dot walking in user section inside the "Approval user" Workflow activity.(im...
I am not finding clear instructions on how to dynamically auto-populate a value in a Survey question. I am trying to create two surveys: The first one is sent to all mangers and the second one is sent to the managers about their direct reports. I w...
Hi, We have a requirement to introduce an expiration date for standard change template. Hence if expiration date is nearer, we can setup a notification to the requester to renew the catalog. Questions : Is this approach advisable ? Does standard cha...
Hi All, Kindly let us know background script to get 'user - delegate user' details , we were having many user having delegations. kindly let us know to get those in list ? we have to know their roles also . 'user-delegate-delegate role' details. ...
I want to customize my approval widget in such a way that when we click on approve button it should redirect to email approval instead of approving directly in the system. It will helpful for users with out approver_users role also
Hi All, In the below script everything is working except the attachment from one instance to another is not copying. The attachment is not getting copied the script is failing here in this function **Query for any attachments on the current record*...
Hello Experts, I'm currently working on a catalog item with multiple checkbox variables, each checkbox goes to a different user for approval but only a single task is created at the end of all approvals. I'm currently stuck at how to create a conditi...
Hi, Some one help me in GlideQuery. var gr= "David Faroon" var rp = new GlideRecord('resource_plan'); rp.initialize();var usergr = new GlideRecord('sys_user'); usergr.addQuery('name', gr); usergr.query(); if (usergr.next()) {rp.user_resource = usergr...
Hello community, I'm running into an issue, I have to import by using a transform map multiples records into [incident], it turned out some of them can't be created and the following message error appears "Data Policy Exception: The following fields ...
Hi All, On the table "label" the field "viewable by" is having three choices 1.me 2.Groups and users 3.Everyone. I have a user xyz who has only two options when he tries to edit his tag. Please suggest on how to debug this issue.
When the priority is changed, the old resolution SLA gets cancelled and the new resolution SLA gets attached. The clock starts from ticket creation. What condition we have to put? as of now once priority changes new SLA will attached to the existing...
Hi Community, How pause duration is calculated in task_sla ?I checked all scripts and workflow but not getting how that is calculated and when(on what conditions) it is calculated.? Thanks, Pihu
We have a catalog item where the first SCTASK assigned needs to have 3 fields editable (the rest of ours default to read only). When the task is closed (Or for anyone not in the 1st SCTASK assignment group) those fields should no longer be editable....
Variable set type is Multi-Row Variable Set with below three Variables: Application: type Look up Select Box. Application Role: type Look up Select Box. Application Scope: type Single Line Text. (function executeRule(current, previous /*null when as...
Hi All, We currently get service status update email from a vendor when their service is down, and another email when service is back up. The vendor email provides a ticket number (from their own system) in the emails subject, and when the service is...
