Hello! I am looking to create an Incident template that already contains a checklist template. We are planning to schedule this incident template to be created once a day, and we are looking to have this checklist already in the incident when created...
Hello All, What is the difference between events, alerts, incidents and problems in ServiceNow world? What is the relationship between an alert and an incident? Is an incident synonymous with a ticket in ServiceNow? How do I create an alert/event in ...
Hi, I have a requirement to set auto-populate CAB date based on Planned Start date. CAB meeting occurs usually every week Wednesday 2 p.m. I am writing a business rule for this and using GlideDateTime functions in the code. I am using getDayofWeekLoc...
Hi, Could you let me know what's the difference between [requested_for] field and [opened_by] field in [sc_request] table? At first glance it seemed the same meaning, so I asked a question. Regard, bunai
Greetings Now gurus! I need an assistance with SLA targets. As one of our clients has specified SLA targets considering Response time and Resolution time, they also have specific targets for Recovery time and this should be also a choice when defini...
Does anyone have a suggestion on how to best track and notify stakeholders when certs are about to expire?
Hi guys quick question hoping someone can help me with.Currently we manage certs out of SN. Is there a dedicated cert management module in SN or are they managed as CI's.If so is there any pitfalls I should be aware off?Thanks
Hello, I ran into an issue while trying to set the due date on an incident form using a business rule. The workflow: automatically create a new incident whenever an incident with the short description "test" is created (done)pre-fill fields on the ...
Hi, How to create RITM in ServiceNow. Regards,
Hi, Need to track Catalog Task duration and business duration but this information is not currently being recorded at the task level and resides at the RITM level. Please assist as to what needs to be done to take this forward. Thank You,Priya
It seems anywhere we have a reference field that refers back to the sc_req_item table the reference field is not showing the RITM number as expected. I have confirmed that Number is set to Display=true, but we still cannot see the actual RITM #s Exa...
Does anyone know away to convert a Schedule Date/Time field to GlideDateTime? I'm trying to make it so that when a user adds a user_calendar_event record it sends them an Outlook Appointment but the time isn't caring over right. I did create an Imp...
Hi I have an asset register which is in Excel and i want to import this into Service-now. Can you advise what is the best way to do this and how this is completed, im new to this area of service-now. I want to export all my current asset which are re...
Hi,I would like to create an Incident report in Eureka based on what times of the day/night Incidents are logged. I support are Global service that is 24/7 so I need to see a trend of what times Incidents are logged by my team.Can someone assist in p...
Hello everyone, we are using the predefined "Login" dynamic content block and modyfied the layout to meet our needs.Everything works out fine but I would like to know which script service now is using to verify the users credentials. Usecase: For be...
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