Resolved! How to get the previous value of the field in Business rule
Now field value is blank now in the change state is completed I want the previous value the field How to retrieve the pervious value for the field attribute .
Forum Posts
Resolved! onsubmit client script for attachments without getelement
We are using below catalog client script for mandatory attachments , but as per best practices servicenow asking us to use without gel function in 5th line (var cat_id = gel('sysparm_item_guid').value;) kindly help me to change below code without g...
How to cancel previous ui page after clicking ui action
Hi All, I want to cancel previous ui page after click ui action button it will reload fresh ui page and will cancel the other page which is loaded full scenerio: Please Help me i click one ui button(Send_deb) it will display 1st ui page then in first...
How to check the mandatory field that contains default value, is added or not through Client Script?
I have a field in a table which is mandatory field. Now I have provided a default value for that field. But I want User to fill that field. it should be like default value will be there and user should suppose to fill that mandatory. Or else the form...
How to make RITM workflow wait for Request Approval in Order Guide
Hello, I have an order guide that requires approval, which will be done in the sc_request workflow. Depending on what the user chooses, there could up to 3 RITMs that come out of this order guide. Each RITM has its own workflow. The problem i am ha...
Request Level Approval for Order Guide
My catalog workflow has a manager approval, now I want to move it to the request level instead of request item level. So if a user has multiple request items in one request, the manager just receives one approval email. Any idea of how to implement t...
How do end users see old closed tickets
Hi I have had a query to day from one of my customers. They use Service-now to log all incidents and Requests but wanted to look for an old Ticket they had raised which had been closed, is their a way end users can view old closed tickets of their ow...
Auto-populate fields in Record Producer
Hello,We currently have a very basic "Create a New Incident" record producer in our Service Catalog which asks for the user name of the individual, the category of the incident, and a description. The submitter is able to enter their user name or the...
how to pass sys ids from script include to client script:
There is a variable on a caltalog item named "IP" which is a reference field....I am stucked at client script...can anyone please help me... Script Include var Firewall_IP = Class.create(); Firewall_IP.prototype = Object.extendsObject(AbstractAjaxPro...
what is the use of gs.include()?
Hi All, what is the use of gs.include(); i got to know it is used to call a sript include , but to call a script include we can use new scriptincludename().functionname() rite ? may i know the exact use case ? for example i have the below script incl...
Resolved! Plugins for connect chat & support
Can anyone please tell the plugin used for connect chat & support. From docs https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/use/collaboration/task/t_ActivateConnectSupport.html got this. But they are not getting installed. Is th...
Unable to schedule an Appointment in Walk-up Queue
Hi, I am new to ServiceNow. I am currently facing a problem in Walk-Up experience. I am unable to schedule an appointment in Walk-Up experience. After selecting an date, it shows error. My appointment booking configuration task table is Work Order...
Difference between "incident state" and "state" field
Hi All,We have 2 fields OOB in ServiceNow "incident state" and "state" . Can someone please explain me why these two are provided in Servicenow. Is their any difference between these two fields( State -> Task table , Incident state -> incident tabl...
ServiceNow Shortcut Icon on Desktops
Has anyone pushed servicenow shortcut icons to people's desktops? My teammate was able to push a shortcut icon to desktop with url link to our servicenow, but it defaulted to the web browser icon image. How do we get it to default to a ServiceNow ima...
Resolved! Problem Mgmt Multiple Changes Related to Problem
We're just getting into Problem Management in Jakarta and the person leading this has requested we provide the ability to link a problem to multiple Change Requests. In fact, multiple CRs to a single Problem Task. His take is that a Task could re...