Create Problem is missing from incident context menu

[Rishabh_N]

I have a brand-new PDI, and I am practicing problem management.

I am trying to create a problem from an incident, but i don't see the "Create Problem" option in the incidnet form context menu.

when i right click the incident form header, i see options 

such as:

Create Incident Task 

Create Outage 

Create Request

etc

but, Create Problem is missing .

[Dr Atul G- LNG]

Hi @Rishabh_N 

ServiceNow has changed the licensing model, and the New Change is part of the Advanced offering. This might be the reason it is not appearing OOTB in your PDI. ServiceNow’s current guidance shows that Change Management capabilities have different licensing entitlements, while PDIs do not necessarily provide access to every licensed feature. (ServiceNow)

Please follow these steps to check and enable the available Change Management functionality in your PDI.

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

Change Management

Problem Management

Major Incident Management (MIM)

On-Call Scheduling

Walk-up Experience

Application ID: sn_sow_itsm_adv_ct

Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.