Create request in servicenow through REST API integration using Cart API

[Arindam Ghosh]

Gertting below error while creating request in servicenow through REST API integration using Cart API:

{"error":{"message":"Mandatory Variables are required","detail":""},"status":"failure"}>

Not sure why. Third party is sending the Payload in below format with all mandatory fields on request form:

Creation message: {
  "variables": {
    "description": "my request description",
    "short_description": "my request",
    "requested_for": "777713784fd4d8888ddab33181108885",
  },
  "sysparm_quantity": "1"
}

Appreciate your help.

[dvp]

To use submit_order, item should be added to cart 

Please use Buy item (order_now) end point

api/sn_sc/servicecatalog/items/{sys_id}/order_now

[Arindam Ghosh]

Thanks for the reply and as you suggested, I have used the same endpoint:

But still having the issue and this time different error(

Mandatory Variables are required) even though I have added all mandatory variables. 

Here is the payload:

{
"variables": {
"description": "test",
"dueDate": "02/16/2019 14:20:59",
"assignment_group": "f8fc1924db792b40e10974dfaa961918",
"short_description": "etest",
"requested_for": "68ec13784fd4d2003ddab3318110c7d1",
"cmdb_ci": "44e090344f620b003ddab3318110c73f"
},
"sysparm_quantity": "1",
"detail": "This is a detail"
}

Here is the error message:

{
  "error": {
    "detail": "",
    "message": "Mandatory Variables are required"
  },
  "status": "failure"
}



Please suggest.

Thanks,
Arindam

[dvp]

Can you check if there a label type with mandatory is set as true

If yes, you can either set it to false or pass the label type variable in request body with some dummy value

[Arindam Ghosh · Accepted solution]

Thanks for the response. The issue was with the variable name. I misspelled one variable name which caused this issue.

[Arindam Ghosh]

Thanks you and I used the same. 

{
  "u_resilient_incident_id": "3033.2258201",
  "variables": {
    "description": "test",
    "dueDate": "02/16/2019 14:20:59",
    "assignment_group": "f8fc1924db792b40e10974dfaa961918",
    "short_description": "etest",
    "requested_for": "68ec13784fd4d2003ddab3318110c7d1",
    "cmdb_ci": "44e090344f620b003ddab3318110c73f"
  },
  "sysparm_quantity": "1",
  "detail": "This is a detail"
}