Hi All,I have created a email inbound action for Create Incident via Email but in the description it should only show the email body but it my case it is showing some more text along with email body.PFAPlease help me out to solve this issue.Regards,S...
Hello TeamI have these questions that i need help to clarify if it is correct or not and show me how you get the answer? Thanks for your help**When you activate the ITSM Roles plugin, what additional granular roles are created for the incident appli...
Hi Team, On our incident form, filling out the 'Impact' field is mandatory before users can set the 'assigned to'. Previously, users were bulk updating the 'assigned to' field from the list view, which caused issues. To prevent this, I implemented a ...
Need to create a Domain Field in the Catalog item with partial validation with list of predefined values.Predefined values like 'com', 'In', 'gov', 'org' have around 200+ values .Example: google.com is valid. Here google is a sample it can vary. ...
Good day, I have stakeholders requesting a Request Item SLA which starts 4 business days before the request is due. I know how to put relative date conditions in condition builder, but this is configured for absolute time, not for business hours. How...
I have a Request to add SLA's to Request,Is this something we can do?
Hello folks,I am trying to close an sc_task when the state is 'Closed Incomplete'. This is my custom choice with a value of 25. If the sc_task state changes to 25, how will the system consider the sc_task as closed?I found an out-of-the-box (OOB) Bu...
I have the following notification configured .. This works fine when an incident is escalated to Tier Three and both the 'assigned to' and 'assignment group' have changed (for instance, from Jane Doe in Tier One to John Doe in Tier Three). However, i...
everyone I'm in trouble.If you have a solution, please let me know. <What I am having trouble withI have prepared a module to display an incident table with filters set.I have also set up a view.After setting up the view, I tried to display the modul...
Hi All, on the case form i had a custom field name - “entitlement (Reference field)” and “assignment group” (reference field to sys_user_groups) field on the form below something need to implementif entitlement on the case form is empty. Then in the...
removed
I updated a catalog item that works correctly in DEV. However, in TEST, although it works correctly in the UI, it does not work when accessed via the portal, and that is how our users access the catalog items. Prod has the pre-updated version of the ...
Hi All,I want to show "Submit" button on hardware asset form when creating new record.below image, I am not be able to see the submit button when creating a new record, how to visible this submit button on form. I have a "Asset" role for create a new...
Hi Jenkin v2 spoke Action "Perform build with parameters" its giving below error when trying to test "Error " The requested job doesn't exist or inaccessible. kindly help.
I have field called: module, Type: Select box, choices: Incident, problem, change, knowledge (there are 14chocies). For each choice there are two levels of approval. if 1st level Approval approves it should go for 2nd level approval.is it possible to...
