how to auto populating category and subcategory based on the CI class?
populating category and subcategory based on the CI#incident
Forum Posts
Resolved! Query regarding Compose Email
Is there a way to add Reply to field in the Compose Email page below?
Resolved! Pulling a field through from another table into a Notification email
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
Resolved! Catalog Item Attributes
Hello Developers, What are these Attributes on catalog item?How do we use them? I have a situation,I have created a reference field in the item referring to 'cmdb_ci_business_app' table & there is a custom field on the table called 'A-Code'. On the P...
Create new Relationship between 2 tables in CMDB
Hi,I've 3 tables which are extended from cmdb_ci base table.1. cmdb_ci_business_app2. cmdb_ci_aws_account3. cmdb_ci_ec2_instanceI can see in cmdb_rel_ci table, there is a relationship exist between 'cmdb_ci_business_app' and 'cmdb_ci_aws_account' tab...
Resolved! Setting Out of Office to prevent assignment of tasks
We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period. Does anyone know if/where this...
SSO and Account Recovery issues
Hi All, Has anyone experienced this error before when trying to set up account recovery? I have enabled the correct plugin and properties but this internal error persists. As you can see MFA has been configured correctly and that works, however, clic...
Autoclose Knowledge Feedback tasks
When a KB Feedback Task has been in the Resolved State for more than 2 Days (48 Hours), it should be automatically moved to the Closed state. help me with the best solution. thanks in advance,regardssaikumar
Resolved! Getting "Action not found" in Flow Designer
Hello everyone,I hope you can help me,I am currently experiencing a strange problem,Basically, I have a flow designer action which is loaded correctly in the development environment, but when I try to bring it into the test environment, via update se...
How to exclude ServiceNow integrations in Clone profile.
Hello Team, How to exclude Integrations application registry values from Prod to Dev and Test. We have to add in the exclude table under clone profile, but how to select or add only one application registry. ThanksAshok
Resolved! List values in Flow Designer are showing as sys_ids instead of Values
Hi, First time creating a Flow in Flow Designer, want to send an email to interested parties about Failed Changes. One of the Change columns I want to show on the email is the 'Region Affected' which is a Choice List of one to six regions. The Region...
Reminder Notifications to be triggered based on date field for 72 ,48 and 24 Hours respectively.
Hi All,I have a requirement for sending reminder notifications based on date field, i.e. based on the date given the reminder has to be sent before 72,48 and 24 hours.Scenario: I have a choice field called corrective action where we have 5 choices 1,...
Resolved! Service portal widget - img src not pulling through
Hello all, I'm doing a project on my PDI and have 1 last thing I'm stuck on is displaying the image from the record to the portal. Can anyone show me where I'm going wrong? (If you follow me on Linkedin, yes its the Pokedex) The field is an type: Ima...
Resolved! I have the sys_id, How to find the which record, I don't know the table name
Can any one assist to me how to find the record using the sys_id, I dont know the table name.
Data Pills in Flow Designer are showing empty in the email body
I have an email action in my flow and I am trying to display the catalog variables within the email body. When the email action is triggered the email comes back with those fields blank if I submit a request. The weird thing is if I use the test op...