How request item is created by servicenow
Can anyone help me on this.I need to find from which script or workflow request item is created when we submit a catalog item.Which script or workflow is responsible for mapping the request item fields.
Forum Posts
Resolved! What is the these fields in Availability section of variables in catalog item.?
What is the use of visible elsewhere, visible on bundles, visible on Guides, and visible on summaries fields in the Availability section of variables in catalog item?
I need to hide variables on approval form on some conditions
Hi All, I have requirement to hide variables on one of the specific catalog item ,I used UI policy to set a variables on some conditions and checked true on RITM.Its working fine on RITM, but on Approval Form extra fields is visible.please suggest ho...
Delivery failure or Auto response notifications to be captured and forward to specific user id
Hello Team, Notifications that are go out, any delivery failures or auto-responses to be captured and forwarded to specific id for further action. Regards,Srinath.
Setting up onboarding in ITSM
Is there such a thing as a gathering template for information that would be needed to create an onboarding using ITSM? Normally in my experience there is a kick off meeting where information is gathered from the client. I am wondering if there is a...
Reference field not showing all the field table
Hi Community, I have set a form field reference to project site (table), and below is the project site table fields.In the forms field, below is the configuration.and this is the outcome when i click on the reference on the forms fieldafter click ref...
Resolved! ServiceNOW not able to update work_notes through postman
I'm trying to update an incident's work_notes from POSTMAN with the below details, but it's not updating them. However I have referred the ServiceNOW documentation and trying the REST call the same way but still data is not getting updated.Other fiel...
How to check in array has more then one value
Hi Team,I am storing value in array and I have to check array has more then one value.If array has only one value then I have to store value in choice field but If array has more then value then I have to store in list collector.var asm = new GlideRe...
Resolved! How to add a user to a group by using background script
Hi, I have a reqirement calledHow can we add a user to a group by using background script. Kindly provide ur inputs it is on priority. Best Regards,Shaik Nabi Khaja.
Send attachment from one instance to other instance ui action
I make a script in ui action that take data from incident and create a new incident in my other instance with the same data , with rest message.but I need to transfer the attachments too , how I do it ?
Resolved! Custom Emergency Change Model - Flow approval always "approve"
Dear community I am struggling with the emergency change type and change models including approvals. I already implemented successfully change models for type "normal" changes including different approval policies according to the chosen change model...
Move Knowledge blocks from one instance to another
Hi Team, Is there a way to move the knowledge block from one instance to other?If not what is the general process in terms of having knowledge blocks in different instances?
Resolved! Autoclose Case after copy to Incident
Hi, i have a problem cause I prepared a button form the 'burger' List on Case form as You can See Below:(DK INC) This button will copy all data from Case to new created Incident, and it's working properly.I have a code but I want to also change the s...
Transfer Order Line not showing field when creating
We are pretty much OOB on asset management. We use Serial Numbers as our unique identifier instead of asset tags. My question is, when I create a transfer order and then click on NEW transfer order line, I select the model and then asset. It works gr...
Populated field in a report is exporting as blank
Hi all, I have what I assume is a simple issue that I just can't work out.I have a report based on the sc_task table and I have dot walked to the sc_request table to pull in the 'Requested By' field (it's a standard reference type based of the sys_us...
