Creating a change request from Problem

[gianluca5]

HELP ITSM SIMULATOR

 We want the Problem state to be set as "Pending change" when a change request is created from a problem record.

1. Add the Problem State choice of 'Pending change'

2. Problem state should be set as "Pending change" when a change request is created using the UI action "Create Normal Change" or "Create Emergency Change"

[Alberto Consonn]

Hi Gianluca,

1) go to Show Choice List from the Create New Problem form:

Create the new Choice list and give the value 108:

2) Open the corresponding UI Action and add the following part of code:

current.state = 108;

Do the same also for the other UI Action.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Sajilal]

1) Create a choice value first in Choice List table by checking the other choices for State field in Problem Table

2) in the UI actions, change the status condition to the new value you created in 1) point.

Let me know if any confusion.

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[Yash Agrawal1]

Hello,

Please check the UI action "Create Normal Change" and the below code in it.

Please Mark it helpful/correct if my answer helps in any way to resolve
your query.
Reach out to me if any more help required.

Regards

Yash.K.Agrawal

[Guichard C]

I followed the directions for Part 1, but I'm still getting this:

Have you created the new problem state of pending change? Note: The steps contained in this document...

For part 2, I added "current.state =108;" in the Script field for both Create Normal Change & Create Emergency Change UI Action but keep getting this:

Are you setting the state value correctly within the script?

Where do I need to make changes at?