Creating DL

[girish_nair_ap]

How to create a new DL for a group?

[sumeet_n]

Hi Girish,

You can create a Group which basically acts like a DL in ServiceNow. You can add members to this group, so that whenever an email is triggered to this group the group members will receive the emails on the email ids mentioned in their user records. If you have mentioned the group email id, then the email will be triggered to this email ID only, and NOT to the group members listed in the group.

In case of parent-child relationship of groups, as far as i know, they dont work as expected in out of box with respect to notifications. You can try out the different scenarios though. I tried below ones.

1. Parent group has group email id, and child has group email id as well (both groups have group members in SNow, listed), and email is triggered to parent group: In this case, email will be triggered to Parent group email id only.

2. Parent group doesnt have group email id, and child has group email id (both groups have group members in SNow, listed), and email is triggered to parent group: Email will be triggered to members of parent group only. Incase there are no members in parent group, email will not be triggered to anyone.

[Chandan23]

Yoy can go to Group and select value for group mail,

[girish_nair_ap]

Hi Chandan,

Can you give more information on this please.

[Shawn Dowler]

We are really trying to help, but I think there is a disconnect in terminology. A distribution list is not created or maintained in ServiceNow. ServiceNow has Groups that can have Users in them. That's the closest thing to what you're asking for in ServiceNow.

Here is how to create a Group:

Creating Groups - ServiceNow Wiki

Here is how to associate a User to a Group:

Creating Users and Associating to a Group - ServiceNow Wiki

If you are really talking about email Distribution Lists, then this is the wrong forum to be asking in, but here is more information about Distribution Lists:

Create and edit a distribution list

If none of these answer your question, then we need more information from you about what exactly you would like to do. If you don't know the right terminology, then describe what you want the outcome to be and we can try to help you get there.

[girish_nair_ap]

Hi All,

Thank you for your answers. I wanted to create a distribution list for internal group called Fish Team. Can someone help me for the same.

Girish Nair