Creating DL

[girish_nair_ap]

How to create a new DL for a group?

[Chandan23]

Girish,

Create DL in your company mail id, like dl@company.com.

Put the email in the service now group mail field,

Group record have a group mail field

[edmicciulli]

Can an external email address as part of the EMail DL (a customer) be added to the ServiceNow group