Creating email notifications based on the Planned start date of a Change

[Kimie Thomsen]

Hi fellow Snowmen and -women.

I'm still quite new to Snow and I'm struggling with creating email notifications based on the Planned start date of a Change.

I would like to create email notifications that are sent out 24h, 12h and 15 minutes before the planned start time of my Change.

I have a massive workflow already (created in Workflow editor) with tasks, approvals and notifications related to the change, but I'm wondering whether these "timed notifications" should be created outside this flow i.e. as a business rule or the like.

Hope that You can be of assistance.

Thanks in advance.
//Kimie

[Michael Fry1]

Why not create a second workflow and have this one start when the Change is approved. Then you can add timers and trigger the event that will send the notification

The other way would be to use Scheduled Jobs (script) that will trigger the event.

[Kimie Thomsen]

Thank you @Michael Fry.

Would you do this using the Workflow Editor or Flow designer?

I think I will start this new workflow when the change has state Implement. There are some tests after the Change is approved and waiting until the state is implement makes sure that we do not spam people with emails before we are sure the the Change will actually be released.

[Kalaiarasan Pus]

One of the easiest way to do this is to use a hidden platform feature - Appointments and Reminders if you are looking for calendar type notification.

https://community.servicenow.com/community?id=community_question&sys_id=8e4b0321db9cdbc01dcaf3231f961980

Another way would be to have scheduled job that would run periodically to send the notification for changes that have met the criteria.

About the workflow way - I would use a workflow if you already have a main workflow running.