Service Portal Tabs
I have custom table with multiple sections with respective questions.In OOB all sections are visible in single form I need to display individual tab for each sections in Portal form
Forum Posts
How to Delete or Update work notes or additional comments ?
How to Delete or Update work notes or additional comments ?Please Provide any examples also Scenario: we entered wrong comments in work notes , we want delete that work notes. Note:i tried delete and update at sys_audit table but not deleted. P...
Durtion field is not displaying properly when it is read only
Hi Team, I have a case, where duration field is not working properly when the field is read only. Below is the screenshot for the same. Here Actual effort, Planned effort and Remaining effort fields type is same(duration). but here can we see that R...
System Diagnostics, Errors and Transactions Performance Monitoring
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
Resolved! How do I lookup tags associated with any task record via script query?
I would like to look up tags associated with a specific Incident record using a script.How can I achieve this? As far as I can tell there is no "Tag" column on Incident/Task table.When running a lookup and printing a result I only receive a blank val...
Regarding a List Access in a Custom Workspace
Hi,I have created a Universal Request List in a custom workspace for an application like below :But my problem is when I am impersonating with someone this list is not visible.I haven't created any audiences for this list category but still those peo...
Resolved! Unable to request for another user in Portal
Hi,I created a catalog item that is only accessible to managers. so if a user wants to request, they must go to their managers and only managers can raise a request for them. the issue is when one of the managers selects a user who doesn't have acces...
How to add approval for each RITM at same time in flow designer
Hi Community, How to add approval for each RITM created from flow designerbelow is my flow where i am creating RITM based on list collector variableif i add ask for approval in loop then it will wait for approval then second RITM will createWant to a...
Daily Performance Monitoring
Hello All, We are Monitoring the System Diagnostics, Transactions in daily bases. 1. What is the maximum duration of the JVM UP Time, like it shows in hours and in days so what it the ideal range of the JVM UP Time to make a note if it is greater tha...
User able to view the list of records. However, onclick of record, "No record found" message is got
Hello experts,I am facing a challenge with a simple read ACL. Not sure where I'm missing. Need to help you resolve my issue that I have explained below. For the table "sn_hr_core_case_cabin_crew", I have written 2 read ACL.ACL1: If the user has the b...
Resolved! Help with Json formatting
HI All ., I am stuck with some issue with Json formatting in the script .Kindly help me and let me know where am I doing mistake: // Add your code here var pool_members_curr = {}; var pool_members_ui = {}; var device = '10.33.120.205'; var pool...
When, where and how to use Knowledge KB article templates ?
Hello Team, After we installed HRSD module, we have new KB templates available in our instance. Could you please help me when should I use FAQ template, How to , what is and Standard. How differentiate the KB with these templates. Please help. Curre...
How to add the approvers who has a particular role in a flow designer
In an Ask for Approval action step, I want to add the approvers based on their roles i.e. only users who have role xyz should be the approvers of the record. The 'Ask for approval' action in the flow designer doesn't have the feature to add approvers...
Create Related Lists in Knowledge Article: "KA attached to Incident" & "Incidents created from KA"
Hello everyone, I am looking for a way, to create related lists within the Knowledge Article form, in order to have an overview of: 1) All Incidents, which have been attached to this specific Knowledge Article (by using the attachment function from I...
Walkup Experience - Appointment Booking based on Walkup Location and Not User Location
Hi ,I am facing this issue with Walkup Experience that when the User from different region (example - US) is trying to book an appointment to walkup Location in (Example - Europe). It is pulling the Appointment Schedule based on User Location and no...
