Knowledge article templates should be visible in alphabetic order.
Hi Team,My requirement to show the kb article templates should be in alphabetic order in interceptor page in ServiceNow.Any suggestion how can i configure this functionality.
Forum Posts
Resolved! Script to validade if a group in sys_user_group table is Active (true or false).
Hello team, I created a Catalog Item form that users can request to activate or deactivate a group, form is completed and the flow is also working fine. the variable type is Reference, like the image below: Depending of user selection (Re-Activate or...
Resolved! Role - Locations Edit
Can someone provide some insight on what role I can use to grant a specific user the ability to edit individual locations without granting the admin role.Thanks,AJ
How to make hyper link in flow designer in catalog task field
how to make hyper link in flow designer create catalog task field
Create Custom Calendar
I need to create a custom calendar within ServiceNow that will show all Changes that are active or due to commence for next four weeks commencing on Monday of the current week.At present I can only see the ability to display a calenday showing the cu...
Resolved! Has anyone else seen an issue on Dashboards with cloned report naming duplicated?
I came back to work today and noticed an odd thing with my Dashboards. Several of my cloned reports that were given new names all showed as the original duplicate name on the dashboard. Has anyone else seen this (see attached)? Each report has differ...
Hide No longer required in approvers in change request
I need to hide no longer required records in approvers in change request, I have set a default filter for that, But if I manually remove the default filter criteria for No Longer Required from the list this looks to apply permanently and the filter n...
Add user to Multiple SSO AD groups
i have orchestrion workflow - it will add one user into one SSO AD group. now the requirement is add single user into multiple SSO groups. Please advise which is the best way and recommended way to do this
copy attachments from incident to knowledge
Hi, Created a knowledge article from an incident is resolved. (without plugin)https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-management/task/create-knowledge-incident.html But we also want to copy attachme...
In ATF once After completing test if i check the Screenshots i can see the black screen
Hi,In ATF once After completing test if i check the Screenshots i can see the black screen. I am using the Vancouver version. Thanks
Approval history details not appearing on the servicenow portal
Hi AllOnce the user is submitted the catalog form the approvals history is appearing in servicenow portal Lets say for example i have 3 approvals ,out of 3 first approver is showing in approval history and next two approvers are not showing the appro...
Resolved! Request-Related List not showing incident records
Hello,I need some help with this weird interaction.Basically when i create a request on the incident form via "Create Request" button, it shows on the incident related list but it doesn't show on the Request related list. I think the configurations ...
in ATF while i am creating ATF in the Set Variable values (SP) i can't see the solution type
Hi,in ATF while i am creating ATF in the Set Variable values (SP) i can't see the solution type, where as i can see it in the manually. Please find the below ATF test.Please help me out with the reason. Thanks
Survey For New Employees
Hello, We are looking to send a survey for new employees but we are having problems on setting up the trigger condition. Our challenge is the only details for the new employees that we have is their first name and last name which is in a Variables p...
Resolved! In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date
Hi,In Servicenow ATF whenever i run the ATF by default i want to set the date as today's date.In the above screenshot if i run i am putting the date but if i run the same ATF after 10 days it will get error because whenever i run the ATF i want to pu...
