Hi All, I am new to workflows and I have a very basic workflow question. We have a catalog item which has an associated custom workflow. There were 3 catalog task activties which gets generated when catalog item is submitted by end user.Now the requi...
Hello, I'm new to ServiceNow and I was told that ITSM is typically not for use by non-authenticated users. Hence the primary existence of CSM. However, I see there is the ability OOB for non-authenticated users to created incidents through email/inb...
Hi Team,We have a requirement to edit variables in additional details section in portal after request submission..by default these fields are readonly and I have tried onload client script as well but it is not working.Can anyone help me on thisThank...
Hi , --> Create Field "Point of Failure" Drop down 1.Internal to Core Network 2. External before 3. External at or after if 2 or 3 is chosen from the "Point of Failure" field a new drop down box should show under the Point of Failure called "External...
I belatedly realised that using UI Policy to make a field mandatory for particular assignment groups doesn't really work until the form is saved as there is no On Change option. I have been trying to locate knowledge articles that will allow me to bo...
Hi All, I have a requirement to restrict the users from creating a change task for a change request when change request state is one of scheduled, implemented, review. What I have Done:1) I restrict the NEW Button on change task related list using Li...
Hi Developers,How to display only specific knowledge articles in the Service Operation workspace Agent chat? For example, there are three categories: Software, Hardware, and Network. Now, agents should only be able to search for knowledge articles in...
Hi, when the SC task state is On Hold the activities are updated with two entries of additional comments and I came to know that is getting copied from RITM, any suggestions on how to restrict it?
Please help in providing steps to call a Script Include in scoped application from Global Business Rule?
I have a Html choice field on widget and choices in client controller , and also a onchange function on this field. c.host;when i am using console the value is not getting displayed correctly. it shows previous values. how can i correct it.
I am working on Standard Change proposal and all the fields are showing read only for users with sn_change_write. It was working in DEV but once moved to testing its showing all fields read only. Are there any other rules that would restrict ? I did ...
Good Morning! I'm stuck a few days at the following problem: On that SCTASK I have 3 variables: - Reject (checkbox) true/false;-Posting Date (date)- SAP Number (Text line) I need that Posting Date and SAP Number be mandatory ONLY when changing stat...
Hello, I have requirement to show % change in incidents created Monthly. Calculate % between Last Year Month and the Current year month. Example. % change between Jan 2023 and Jan 2024. Incident created on Jan 2023 is 90 and This Jan 2024 is 100. so ...
I need to get the name of previous month with year (no time required) .My requirement is to display it on scheduled report subject.Like for example : writing this on the subject javascript:"This report is for " + gs.now(); it displays the curre...
Request to provide client script to fulfill the above story in change table. Thanks
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