Hi everyone,I am trying to create an SLA Definition for Catalog task.I want the SLA to start on the date selected by the user i.e (New Hire Start Date) which is a variable in request item. I have tried using retroactive start and putting 'actual star...
Hi, I'm using the below catalog client script to auto populate the field values of email, phone, cost center, and invoice address. However, if I change the Requested for to another person, the field values are not changed and reflect the previous us...
Hello,I have requirement where I have to populate one reference field - 'Owner' based on the Lookup select box field,Actually, the lookup select box field referencing to one table where we have fields name, owned by, whenever user chooses the name I ...
@Ankur Bawiskar @Community Alums or guys someone please help I have a query on Bulk upload As a user If i want to upload excel sheet in servicenow it should set the value in the target table , the same way If i want to bulk upload with muliple exce...
Hello, We are having an issue that when we send a direct link to a specific page on the Service Portal (e.g the new hire form), it always redirects the employee to the Service Portal homepage, instead of the page in the link. This is happening even w...
I have a requirement to restrict Request , RITM , Task ,incidents assigned to group "Security" members. Security group members should access only those Record other than Security group remaining Record should be VisibleI tried Query business Rule ...
Hi Team, In ATF test step from the "Record Query" I can see the 12 records and I want to update the 12 records for that I have taken the Record update.it is updating the only one record instead of the 12 records. How we can update all records from th...
When the scheduled job fails to execute, we need to trigger a notification stating scheduled job failed. I understand we can check the status of scheduled job in sys_trigger table where we can see state and next action but still not sure how to check...
Hello All ,I have a requirement where in my Incident form there are two drop down fields - Impact and Urgencyin Impact the options are : 1 - widespread , 2 - significant , 3 - moderate , 4 - contained , 5 - isolatedand in Urgency we have option : Hig...
hey everyone,Just wondering if I can change the names of these "Stages" (below) without affecting current workflows and how can i edit the stages?.
Hi , Trigger email notification when an attachment is added to an incident working fine but unable send with this body 1. Attachment by: Person that attached.2. Attachment Date: [Date/Time]3. You can view the attachment by clicking the link below. ...
Hi, i want to hide two empty fields Expedite demand and Expedite justification in (pm_project )project table which are reflected from (dmn_demand ) demand table.This is project which is created from demand form. This is the demand form. if the field...
How do I insert Canned responses in the Comments and Work Notes field in the Service Operation Workspace?
Hi, Can a knowledge admin create or modify knowledge notifications ? I have many notifications that are already active for our Knowledge management process and I would like to make changes to some of them. What role is required and can the role be gr...
Hi, "itil" license role is added to some assignment groups. Earlier there is a "custom role(ITBM roles)" added in "itil" role.Now I have removed that custom roles from "itil" license. So shouldn't the role be removed from the Groups and Users as well...
