Below script i written in scripted rest API but not working as expected.(function process( /*RESTAPIRequest*/ request, /*RESTAPIResponse*/ response) { var incidentNumber = 'INC0009009'; var grIncident = new GlideRecord('incident'); grInciden...
Hi, Once the state is closed the time card related list new button will be hidden in incident form.Can anyone please help on this, It will be usefull.Thanks!
Hi, When i am trying to create a incident request through VA it is showing the below attached error.I want to populate assignment group automatically in incident table through VA but i have tried to give backend name and group sysID but below is the ...
Hi, I have a requirement to create a record producer that displays a URL in the portal. When a user clicks on the URL, they will be redirected to a DocuSign document form. Some fields in this form will be filled in manually, while others will be auto...
Hi,I would like to understand if there is any script level differences between scoped application and global scope application. Such as Glide APIs or any other scripts have difference or possibilities or not possibilities in scoped applications. Any ...
I am trying to remove lock icon in url type variable on Service Portal Is this Possible? Or Can I Create a Custom URL type Variable without Lock Icon On SP?
Hi all, I need to repair a lot of SLAs, due to incorrect SLA Definitions. I'd prefer to do it from the Incident table rather than the task_sla table, to make sure that I catch everything. However, at the bottom of the Incident list, I am missing the ...
I am working on a catalog item that has 4 approval types that assign 4 different assignment groups to the RITM. These are the approvals in the Catalog: Each approval has different conditions but the approval always goes to the one with the lower orde...
Hello, We are using the service portal to allow the end users to create incidents.In some cases, those incidents are open for a shared CI (e.g.: shared printer).We want to allow the end users who open an incident on a shared CI to be able to see that...
HiWe have agent chat in our environment where the end user initiates the chat from the portal.We have help desk agents who would accept the incoming message and they carry on the conversation. Meanwhile, our help desk managers would like to know if ...
Hi Team, How to show message in top of service portal, please find below image I created custom widget, but that meesage is showing in top of search bar, I need message in top of portal or after imageWidget code :<div ng-if="isVisible" class="alert a...
Problem Statement : Convert Incident to Request using UI action and cascade the values to the fields mapped. Steps Involved: 1. Create an UI action named as "Convert to Request" on the incident table as below, 2. Navigate to the "Workspace" tab on...
Hi Team, Need a help on report naming. When we export any reports, the report will be saved with table name.file extension. Is there any way to customize this?I am creating a report for active and inactive records from same table, so when I download ...
Hi Team, I want to print in email notification the multiple line(line by line) information from comments as it is as shown in the below screenshot.But the output as shown in the email screenshot. Email Script:(function runMailScript( /* GlideRecord...
Hi folks, How to hide (i) icon from the list view of a table, so that one can not open the record by clicking on it. If it is possible please suggest me steps to configure. Thankyou!