creating kb from incident

[karan15]

HI All 

I know and have enabled KB check box when ticked and once incident is closed it creates a draft KB 

however how can I customize the kb so that it picks up current template we have for creating any new article ? or at least some fields which will help the knowledge manager who will review these draft articles 

As of now its only picking one field in body of KB which is of now use (check attachment draft-kb)

[Ayushi Saxena]

Hi All

I am trying to implement this OOTB approach on my PDI but I m unable to select the checkbox as it is greyed out. The business rule is active, and the KB is also not getting created. Could anyone please help me understand why this is happening?