creating Request and Tasks from Scheduled Job

Rahul Raja Sami
Tera Guru

‎02-16-2022 04:19 AM

I used this script to generate request and its respective task from Scheduled Job

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//give sys_id of catalog item
var item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);
cart.setVariable(item,"short_description", ' Monthly Report Update ');
cart.setVariable(item,"description", " Monthly Report Update" );
var rc = cart.placeOrder();

 

and I wanted to auto populate Assignment group,Assigned to & Sub category as well.

How to do it Please help

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19 REPLIES 19

Voona Rohila
Kilo Patron
Kilo Patron

‎02-16-2022 04:33 AM

Hi rahul

You want to create ctask's for the generated RITM and map values?

You can handle this from your workflow that is linked to your catalog item.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Rahul Raja Sami
Tera Guru
In response to Voona Rohila

‎02-16-2022 04:36 AM

but assigned to is different for different scheduled jobs, there are like 45 jobs to be executed.

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Voona Rohila
Kilo Patron
Kilo Patron
In response to Rahul Raja Sami

‎02-16-2022 04:42 AM

HI Rahul

Can you explain your use case?

Below code is to create sctask for the generated RITM.

var req=rc.number;
var grScReqItem = new GlideRecord('sc_req_item');
grScReqItem.addEncodedQuery("request=" + req);
grScReqItem.query();
var ritm;
if (grScReqItem.next()) {
    ritm = grScReqItem.sys_id;

}
var grScTask = new GlideRecord('sc_task');
grScTask.initialize();
grScTask.request_item = ritm;
grScTask.assignment_group = '';//map your group here
//map all your fields here
grScTask.insert();

Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Rahul Raja Sami
Tera Guru
In response to Voona Rohila

‎02-16-2022 04:55 AM

var cartId = GlideGuid.generate(null);
var cart = new Cart(cartId);
//give sys_id of catalog item
var item = cart.addItem('016a8e91872d0110d0d4ca27cebb35b2', 1);
cart.setVariable(item,"short_description", ' Monthly Report Update ');
cart.setVariable(item,"description", " Monthly Report Update" );
var rc = cart.placeOrder();

var grScReqItem = new GlideRecord('sc_req_item');
grScReqItem.addEncodedQuery("request=" + rc);
grScReqItem.query();
var ritm;
if (grScReqItem.next()) {
ritm = grScReqItem.sys_id;

}
var grScTask = new GlideRecord('sc_task');
grScTask.initialize();
grScTask.request_item = ritm;
grScTask.assignment_group = '9efc96a71b2909105cf40f6cdc4bcb45';//map your group here
grScTask.assignment_to = 'ebb5217a87cd4910d0d4ca27cebb3505';
grScTask.u_sub_category = 'Tasks';
//map all your fields here
grScTask.insert();

 

I tried to execute this , but not populating assgnment group, assigned to and sub category

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