Creation of email notification with approve & reject button

[Rose17]

Hi All,

I have a requirement as below-

I have a catalog item to which a workflow is attached. On the catalog item form there is a variable(type- select box) which has options as A,B,C,D,E.

Also the workflow has configured in such a way that for eg- when we select option A, the approval should be sent to 'xyz' manager using aproval activities, option B- the approval should be sent to 'abc' group and so on. But the notification is yet to be configured.

So the requirement is I want to create email notification for all the options- A,B,C,D and E.

When we select option A, the email should be sent to 'xyz' manager with approve and reject button. If the manager clicks on approve button, the RITM should be approved and for reject button, the RITM should be rejected.

Could someone help me with the whole iimplementation to achieve above requirement.

@Ankur Bawiskar Your help is highly appreciable.

Thanks in advance.

[Rose17]

Yes, thats fine. But when the user clicks on approve button, the RITM should be approved. What configuration i need to do in that inbound email action to fulfill my requirement?

Do i need to add any condition in that OOB inbound email action?

[Ankur Bawiskar]

unless they reply to that email it won't happen.

[Rose17]

the blog link you had provided, in that, when you click on approve button, it navigates to mail.

[Ankur Bawiskar]

So user needs to reply via the mail box and once email is received in the instance then approval record will be approved/rejected

[Rose17]

When I click on approve button, the email window pops up to send the email. When I send the email to servicenow, the RITM state doesnt get updated to Approved, and I cannot see email in received. What to do ?