When i am creating a case via record producer, there is one field "Topic Details " of data type "Select Box" , I want to populate Short description on case level with the value entered in Topic Details. How can i populate Short description(which is o...
How to create RITM through script ?
Hi, I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the use...
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
I have a catalog client script that does not work on the portal. g_form.getReference() needs to be configured to I assume a script include and a client script. This is what I need: * I have a record Producer with 2 variable sets (requestor, short des...
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
Hi, Is there a way to align the checkbox and a single line text next to each other as per the below screenshot in Service Catalog form. Thanks.
There are two instances A and B. When a user submits the request in instance A, they get admin access in instance B(through REST webservice). Admin access is auto revoked(through REST webservice) after 2 hours. However admin access still remains sinc...
Hi Community, How we can attach the articles automatically on RITM or SCTASK form related link based on catalog item. How can we achieve this can you please any one help me on this. Thanks in Advance, Harsha Reddy
Dear SN Community, I have the Versioning Plugin (com.snc.knowledge_advanced) installed, but I want to be able to update the valid_to field without checking the article out. I found this: https://docs.servicenow.com/bundle/rome-servicenow-platform/pag...
Hi Team, I have created a few text fields in the User record form to get user location and department, Company details from Azure to ServiceNow. ( Existing Location, Department, and Company look-up fields are not working as we have separate tables i...
Hi ALL, I want to show SLA breach time which is on Task SLAs table to the incident list view. can anyone please help me with this. Thanks & regards, Vrushali
Hi, What is the Reassignment count in Incident Management for meant for? I assume that it is a count of number of occurences when the assignment group changes for an incident. However, I see that Reassignment count is greater than 0 for those inciden...
need the incident number should come with hyperlink in activity
Icon added to catalog item is not showing in service portal. but the image added is showing up as icon on service portal. How to make the Icon added to catalog item shows' up as icon in service portal
