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sys_audit_relation table purpose?

Hi,I'm looking to track CI relationship changes (CI-CI and CI-Task-based elements) and wondering what the role of the SYS_AUDIT_RELATION table is.     Removing a CI-CI relation logs entries in here but adding a relationship doesn't.       It's obviou...

dwblack by ServiceNow Employee
  • 3666 Views
  • 2 replies
  • 1 helpfuls

Resolved! Displaying who is the active on-call member from the calendar

Is there a way to display who is the active on-call member from the calendar. For example we may have John Doe in Order position 3 and he is the active on-call member for the week but when we query the roster it will display who is in position 1 inst...

Display Hyperlink In Catalog Item Variables

Hey All, I need to create a variable on the catalog item which will be hyperlinked to a KB article. Once clicked on the variable, it will open the KB article. What will be the best practice to implement it? I have read you can use the UI Page service...

Resolved! Standard Change Proposal Assignment Group

We've just started using the Standard Change Proposals. When a new Proposal is created via the Standard Change Catalog the Assignment Group value is populated to a group that is not being used in our organisation. I'm looking to change the group that...

RW-43 by Tera Contributor
  • 4306 Views
  • 5 replies
  • 11 helpfuls

Resolved! Idea Module

For some reason, in the Idea Module, I am unable to see the following menus:   Getting Started Idea Portal I went into the Application Menu, and the options are there and showing as active, but they are not visible.  Am I just looking in the wrong p...

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terrieb by Tera Guru
  • 1602 Views
  • 15 replies
  • 0 helpfuls

Implement E-signature on a table.

Hello all,  I am trying to implement the E-signature functionality to the dms_document table. I have created some documents in the document management module(dms_document).                                                    I have also created an E-s...

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Maxwell3 by Kilo Guru
  • 2004 Views
  • 3 replies
  • 1 helpfuls

Resolved! OnChange client script for auto-populating field values

Hello all, We have an onChange client script setup - whenever a caller is filled in, the location will be auto-populated on the incident form. But when the impacted user (not mandatory field) is filled in, it overrides the location of the caller and ...