Currency code > symbol

[John Warren]

We have a few currency fields in use in our system. The problem we are running into is that despite setting the code field as the display value for currency types the fields still show the symbol in the second drop down box. That is a problem because we use 3 currencies that use the $ symbol and end users have no way to determine what symbol to use.

Has anyone found a way to change that to use the currency code instead of symbol, or should I just edit the currency records and replace the symbol with the code again?

SS attached.

[Matt Dodd · Accepted solution]

Hi John,

I've seen this done in other systems by adding a letter to the front of the $ sign to indicate the base country and remove the confusion.. i.e. Australian Dollars = A$, Singapore Dollars = S$ and you can leave USD as $ (or change to US$) to make it clear..

Thanks,
Matt

[rightpalava]

I seem to be missing something and can't find the answer on the wiki - but how do you get the currency field on a form to show the dropdown?   When adding a currency field, I just get the one box with a £ sign on the end of it and no option to change it.

Thanks in advance!

[rightpalava]

Just reply to myself for anyone else who had this issue - I found that the sys_properties had an entry to make our instance a single currency one.   Set this to false and enabled a few other currencies via the sys_properties table and boom!

Thanks to Russell Hart at TeamUltra for working that out with me.

[domaners]

Hi Adam, it sounds you need to enable the system property that allows multi-currency selection in   your instance. Check the following:

https://YOURINSTANCE.service-now.com/sys_properties_list.do?sysparm_query=GOTOname%3Dglide.i18n.sing...

Check this property is set to false, and if so change it to true.