Custom PA Indicator for Change Success Score Card matrix

[Pallavi43]

Hello All,

We have a requirement to update the 'Change Success Score' of the assignment group if SLA is breached for Change Request. For this, we have created an Automated indicator on the 'Task SLA (task_sla)' table also we added this indicator in the 'Change success score - form metrics' indicator group but after executing the 'Change success score metrics (Daily)' and 'Change success score metrics (Historical data)' OOB scheduled jobs, the score is not updated on the 'Change Success Score' metric for custom indicator. Please find attached a screenshot.

We have added this indicator on the dashboard at that time the indicator is showing proper count but not working in 'Success Metric'.

If anyone has an idea related to adding the 'Custom indicator on the 'Change Success Score Card' matrix, please let me know.

Any guidance or tips would be greatly appreciated!

Thank you!!