How Can Metric be defined in Indicator in PA

[Sruthi_2511]

I need to create Dashboard .How Metrics can be defined in Indicator and can be pulled in Dashboard and reflect like this. Is this possible?

Metric	Value	Score	Success
Customer Retention	75%	7	2.20
NPS	65.00	6	2.00
Resolution Time	12 hours	8	2.40
			60%

[Mark Manders]

You can put this information on a dashboard, but not reflect it like this. These are calculations done on different categories, so that won't work.

[Sruthi_2511]

Hello Mark. Here is the detailed explanation:

I have done via using Formula indicator and defined the range /metric within it. And created widget and dashboard has been created. Now how can we create monthly and yearly (interactive filter) .I have tried using breakdown, since each "formula indicator" has three automated indicators(eg:  catalog+VA+incident) which has different "Fact Table" can we able created interactive filter for yearly /monthly for this data?

Here this Scenario:

1.We have three Automated Indicator that has been used in Formula Indicator [example : Catalog submission +VA ticket submission +  incident submission)] which has different "Indicator source" and ofcourse different "Fact Table". I  have set range within formula indicator and PA dashboard also been created.

Call Deflection Percent	21
Score (20-30 range = 10)	10
Rate(score*25%)	2.50

2.Now I have to created a breakdown  which is yearly/monthly wise. an interactive filter must be created to add in the PA dashboard. As I mentioned data or coming from different table/indicators and no specific field to mention this. example  VA submission date there is no field to that. How Mapping of the associated field ? What field must be mapped ,if there is no field. which fact table must be used.

Is it possible to create "Interactive filter" in PA dashboard for this scenario.?