Customize Auto close incident based on Assignement group

[B Ashok]

Hello Team, 

We have platform level property for incident auto closure 10 days from the resolved to closed state. Would like to configure 15days for only particular assignment group incidents(Example : CRM Group), remaining should follow same 10 days property settings. Please help on this. 

Thanks

[Mark Manders]

Exclude that one group from the 'auto close' BR and create a custom one, not referencing this system property, but just add 15 days.

[ShubhamGarg]

Hello @B Ashok 

This requirement would require OOTB configuration changes.

However, it can be easily achieved by -

1. Clone OOTB BR 'incident autoclose' and make OOTB BR inactive

2. Adapt newly created BR to include logic for both CRM Group & non - CRM Group {if-else if would help}

3. Call a separate Event from the BR script from satisfying individual condition.

Let me know if you need further inputs on this.

Mark this as Accepted Solution/Helpful if applicable.

Regards,

Shubham