Customizing the Major Incident Management Workbench Page (London)

[Steven Herrmann]

Hello Everyone,

A client would like to make some customizations to the Major Incident Management workbench page but it appears that this is not possible, at least not in London?  In this post (which is now 3 months old, so I realize things may have changed since then) it was said that someone from HI gave the instruction to modify the 'workbench' UI page but apparently in London, this is set as read-only via a protection policy.

I'm hoping that I am just missing something because I really feel that the workbench page is not 'one-size-fits-all' and our client would like it to show information particular to their business and process.

Thanks in advance!

Steve

[pavan9885]

Hi Herm,

In my knowledge we can't customize MIM  work  notes in London due to protection policies but you can communicate with your client regarding this .

we made some customizations for propose and promote ui action roles and also configured so MIIM manager roles for users to promote as MIM and made some custimizations fOR MIM communication plans so the communications plan drives to the right person instead of defined  one .

But in case of work notes  we can't due to protection policies from OOB service - now.

 just for you reference you can see the below links

https://community.servicenow.com/community?id=community_blog&sys_id=9583147adb995b00fc5b7a9e0f961901&view_source=searchResult.

https://community.servicenow.com/community?id=community_blog&sys_id=e8787bf4dbed5fc0fc5b7a9e0f96192f&view_source=searchResult

[soumyamitra · Accepted solution]

We offer limited customization on this page. You can add custom content at bottom of the screen via UI macro - major_incident_wb_summary_custom_content

Thanks

Soumya

[daisybora]

Is it possible to add a card using this macro, similar to the ones below with Add and the three doted options (highlighted below):

[Randie Jaffe]

I would think the ability to create a Problem Record from the MIM workbench should be OOB.