User is unable to see resolved tickets within his SNOW user porta

pramn
Tera Guru

‎03-17-2025 07:08 AM

Hi team , 

could you please help me to fix this ?

When tickets are closed/resolved that were opened under his name, he is unable to see any tickets that were closed, and are therefore unable to see any notes within the actual SNOW requests from his side in SNOW.

 

 

Thanks 

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-17-2025 07:10 AM

Hi @pramn 

 

It’s not SNOW, it’s SN or ServiceNow. Please check if any filter has been added, or share a screenshot showing where the user is facing this issue

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-17-2025 07:15 AM

@pramn 

which ticket? is this for incident?

If not then did you check any query business rule or table.None READ ACL is blocking the access?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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pramn
Tera Guru
In response to Ankur Bawiskar

‎03-18-2025 10:06 AM

incident

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to pramn

‎03-18-2025 02:12 PM

In which state the incident is? Is user checking his/her own incident only?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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