Dashboard Sharing Option Not Visible for User

tulasi8
Tera Contributor

3 hours ago

Hi Community,

 

One of our users has the following roles assigned: ITIL role, Report Admin, Report User, and Report Group roles. However, they are unable to find the Share option to share the dashboard with others.

Interestingly, another user with the same set of roles is able to share the dashboard without any issues.

Can anyone please advise on what steps we should take to resolve this? @Ankur Bawiskar 

 

Regards,

Tulasi

 

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8 REPLIES 8

tulasi8
Tera Contributor
In response to Dr Atul G- LNG

an hour ago

@Dr Atul G- LNG Is there an alternative approach where the recipient of the shared dashboard can also share it with others?”

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PrashantLearnIT
Giga Sage
In response to tulasi8

2 hours ago

Hi @tulasi8 

 

Only owner can share the dashboard, not any other user at all.

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Ankur Bawiskar
Tera Patron
Tera Patron

3 hours ago

@tulasi8 

strange.

did you ask that user to clear instance cache using cache.do and then logout and login again?

same user is not able to share any dashboard or only this one?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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Dr Atul G- LNG
Tera Patron
Tera Patron

3 hours ago

Hi @tulasi8 

 

Sharing a dashboard is only possible with the dashboard owner, if I’m not mistaken.

 

DrAtulGLNG_0-1762939281687.png

 

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