Dashboard View not visible in homepage

tulasi8 · ‎07-29-2026

Hi Community,

Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it.

Current view :

They need in dashboard view how it was earlier . Can anyone please help on this .

Regards,

Tulasi

Ankur Bawiskar · ‎07-29-2026

@tulasi8

I already mentioned that homepages are not being used now by many customers

You need to convince customer to stay with the latest trends or else they will miss the new features

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎07-29-2026

Hi @tulasi8

You need to ask user to update preferencs:

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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tulasi8 · ‎07-29-2026

@Dr Atul G- LNG option is not visible to users

Dr Atul G- LNG · ‎07-29-2026

Is this for an end user or a fulfiller?

Out of the box, this functionality is available. Please check whether any customisation has been made that hides it from users.

****************************************************************************************
Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
******************************************************************************************

tulasi8 · ‎07-29-2026

@Dr Atul G- LNG this is not an end user