Issue with ServiceNow service catalog displaying multiple duplicate entries

[vinaybalne]

Issue with ServiceNow service catalog displaying multiple duplicate entries

[Srikanth_9]

Hi @vinaybalne,

Refer:

Check Active catalog Items for Duplicates if user ... - ServiceNow Community

Duplicate RITMs and Missing Catalog Item Images in Service Portal - Support and Troubleshooting

Catalog item variables not visible in order guide form - Support and Troubleshooting

If the provided solution is useful/working, please Accept as Solution and hit the Helpful. 

Thanks & Regards,

Srikanth Akula.

[Tanushree Maiti]

Hi @vinaybalne 

• Navigate to Service Catalog > Maintain Categories, open the relevant category, and check the Catalog Items related list to ensure the item isn't mapped twice under different or nested category relationships. 

• Remove the duplicate entries in the "sys_translated_text" table for the same catalog item and Make sure to have only one translation per catalog item per field and per language for both the tables sc_cat_item & sc_cat_item_producer.

  Then do re-indexing of the search source after deletion of duplicate records.

• If global search or catalog search sources output duplicate records post-cleanup, trigger an index refresh by running your system search index rebuild.