Dashboard View not visible in homepage

[tulasi8]

Hi Community,

Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. 

Current view :

They need in dashboard view how it was earlier . Can anyone please help on this .

Regards,

Tulasi

[Ankur Bawiskar · Accepted solution]

@tulasi8 

I already mentioned that homepages are not being used now by many customers

You need to convince customer to stay with the latest trends or else they will miss the new features

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Tanushree Maiti]

Hi @tulasi8 

• Navigate to  sys_user_preference.List
• search for the specific User.
• If a record is not created with name "my_home_navigation_page" and with value "$pa_dashboard.do"  , create it and test
• Direct link: https://<your_instance_name>/now/nav/ui/classic/params/target/sys_user_preference_list.do%3Fsysparm_...

Refer: KB0744970 Set your startup screen on a ServiceNow instance 

[Dr Atul - LNG]

Hi @tulasi8 

https://www.servicenow.com/docs/r/platform-user-interface/configure-per-user-ui16-landing-page-in-ne...

Setting Global Default

• Go to All > User Administration > User Preferences.

• Click New.

• Set Name to my_home_navigation_page.

• Set Description to Set default dashboard for new users.

• Check the System box (leave the User field completely empty to apply as an instance-wide default).

• Set Type to string.

• Set Value to $pa_dashboard.do (or paste a specific dashboard sys_id if targeting a single fixed dashboard).

• Click Submit

Alternative Method (System Properties)

• Navigate to System Properties > **System Properties [sys_properties]` list.

• Locate or create properties like glide.login.home or glide.home.page.

• Set the property value to your target dashboard URL or $pa_dashboard.do

[Dr Atul - LNG]

Try this: https://www.servicenow.com/community/incident-management-sow-forum/dashboard-as-by-default-homepage-... 

[tulasi8]