Dashboard View not visible in homepage

[tulasi8]

Hi Community,

Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. 

Current view :

They need in dashboard view how it was earlier . Can anyone please help on this .

Regards,

Tulasi

[Ankur Bawiskar]

@tulasi8 

how it was looking earlier? -> share screenshot

was this not tested in lower instance before you upgraded PROD to new release?

[tulasi8]

@Ankur Bawiskar before it looks like this 

[Ankur Bawiskar]

@tulasi8 

the above screenshot looks to be for homepages and not dashboard

homepages are no longer supported and customers are moving towards dashboard or already moved

Homepage Deprecation - What You Need To Know! 

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[tulasi8]

@Ankur Bawiskar but this was the landing page for them before upgrade, so they want the same landing page now also . how it is possible ?

[Dr Atul G- LNG]

Hi @tulasi8 

Mate, you need to understand and communicate this to the customer.

ServiceNow continuously enhances the user experience and is moving towards a newer, modern platform experience. As part of these enhancements, ServiceNow has removed or deprecated several older features and introduced new and improved ways of achieving the same outcomes.

What you're referring to is part of that transition. Homepages have been deprecated, but you can still configure the user's landing page. We've already shared the relevant guidance and references on how to do this.

Please explain to your client that this is the new ServiceNow direction, and we should adapt to these platform changes rather than trying to retain deprecated functionality.