Dashboard View not visible in homepage

[tulasi8]

Hi Community,

Our production instance was upgraded to newer version , now the users want the dashboards needs to come automatically in homepage when login into ServiceNow instance , how to achieve it. 

Current view :

They need in dashboard view how it was earlier . Can anyone please help on this .

Regards,

Tulasi

[Ankur Bawiskar]

@tulasi8 

how it was looking earlier? -> share screenshot

was this not tested in lower instance before you upgraded PROD to new release?

[tulasi8]

@Ankur Bawiskar before it looks like this 

[Tanushree Maiti]

Hi @tulasi8 

• Navigate to  sys_user_preference.List
• search for the specific User.
• If a record is not created with name "my_home_navigation_page" and with value "$pa_dashboard.do"  , create it and test
• Direct link: https://<your_instance_name>/now/nav/ui/classic/params/target/sys_user_preference_list.do%3Fsysparm_...

Refer: KB0744970 Set your startup screen on a ServiceNow instance 

[Dr Atul G- LNG]

Hi @tulasi8 

https://www.servicenow.com/docs/r/platform-user-interface/configure-per-user-ui16-landing-page-in-ne...

Setting Global Default

• Go to All > User Administration > User Preferences.

• Click New.

• Set Name to my_home_navigation_page.

• Set Description to Set default dashboard for new users.

• Check the System box (leave the User field completely empty to apply as an instance-wide default).

• Set Type to string.

• Set Value to $pa_dashboard.do (or paste a specific dashboard sys_id if targeting a single fixed dashboard).

• Click Submit

Alternative Method (System Properties)

• Navigate to System Properties > **System Properties [sys_properties]` list.

• Locate or create properties like glide.login.home or glide.home.page.

• Set the property value to your target dashboard URL or $pa_dashboard.do

[Dr Atul G- LNG]

Try this: https://www.servicenow.com/community/incident-management-sow-forum/dashboard-as-by-default-homepage-...