Dashboards and required roles/licenses

[jeffeliasz]

We are rolling out the Istanbul release and I am trying to decide whether ITIL role users should use Responsive or Non-Responsive dashboards or remaining with Homepages.

The Responsive Dashboards appear to be the best and according to the Differences between Responsive/Non-Responsive Dashboards and Homepages documentation, it indicates any role will allow creation and updating of Responsive dashboards. It says some specific PA roles are required to Create/Update/View Non-responsive dashboards.

My questions is: since we do not have a license for performance analytics, can we use Responsive and Non-responsive dashboards? I am not trying to use "trending" report data that is provided by Performance Analytics, but I like the Dashboards to share and configure the widgets for each group along with configuring how the widgets appear.

Thoughts?

[Chuck Tomasi]

Hi Jeffrey,

I always encourage people to work with their ServiceNow account team when discussing licensing. Messages on the community are forever - our licensing model may change over time. Rather than have someone find some reference from 10 years ago and get confused, I rarely post answers related to licensing here.

[jeffeliasz]

I have spoken with my sales rep, but he indicated that he needed technical advice on this. This more of a technical question: Does using Dashboards (Responsive or Non-Repsonsive) require Performance Analytics?

[Chuck Tomasi · Accepted solution]

Wow, that's a sad response from our side Jeffery.

Your account rep should have a solution consultant they can go to for the technical information. That's the SC's job. If they don't know, they ask internally. Is there any way to get in touch with your SC?

I'll do a little probing internally.

[jeffeliasz]

I just left a message. We are moving to Istanbul next week and I want to give directions on how to use Dashboards, if it doesn't require Performance Analytics license. Right now in Geneva we do get some Incident analytics that don't require Performance Analytics license. So, I assume that using Dashboards doesn't require licenses as I asked that at Knowledge 17. I am just concerned that non-responsive dashboards require: pa_viewer   to view and pa_power_user to create/share. I will work with my sales rep. Thanks.