Confirm box
Hello , I have an ui action on change table whenever UI action is clicked there should be confirm box and if confirm box is cancelled then on select box field on change form it should set the value as no , how to achieve this Thanks
Forum Posts
Make mandatory
Hello , On change table whenever change moves from draft to build stage I want to make some field mandatory .how to achieve this Thanks
Resolved! Deactivating list of records from Business rule
Hi Everyone, I am working on deactivating multiple records(10) from a business rule and looking for a solution to pass the sys_ids without hardcoding them directly in the script, as it’s not recommended by ServiceNow best practices. Aside from creati...
Risk assessment
Hi All , Good day ! Just wanted to understand how the risk assessment works for change request , I tried filling change request form butI am getting below error, Risk assistment form is not popping up for me to fill. And change is not moving to ass...
performance issue while closing catalog task
Hi All, When I am changing the catalog task state to closed it is taking approx 3 min. I have checked internet connection and all is fine. Please help me what may be reason. I am facing this issue for catalog task related to specific catalog item. Wh...
In ATF i want to Disable/deactivate all the ATF Schedules which are running
Hi,In ATF I want to Disable/deactivate all the ATF Schedules that are running currently /which I created.Please help me out with the steps. Thanks,
Cisco DNA Center Integration
I have an integration configured with Cisco DNA and ServiceNow (Washington DC). The integration is done, but for some reason it's not generating change requests or incidents from Cicso DNA into ServiceNow. What am I missing?
external.authentication.failed message digest
Hi everybody,I have an instance which is showing an "external.authentication.failed" message constantly(once or twice every minute)Log for this event shows as a first parameter the session ID, and the second, "Authentication requirement missing".This...
Resolved! Order guide using record producer
Can someone point me in the right direction of how to gt a record producrer attached to a order guide. I've been searching and I don't think it's possible, but I wanted to see if anyone else has done this before. Thanks for any and all help guys Wi...
Domain Separation - Group override
In my company we have a domain map with internal and external customers, and a MSP teams responsible to provide services to several internal departments and external customers. The Teams in MSP domain provide services to a subset of the customers, so...
Adding Microsoft Teams as a widget on a Dashboard
I'm working on putting together a dashboard that can become a single pane of glass for our users.Is there a way to add Microsoft Teams as a widget on a dashboard.
"Submit Catalog Item Request"-Action for Flow - does it even work?
Hi everyone, I am having a lot of issues on a fresh Paris instance with the "Submit Catalog Item Request"-Action for Flow Designer. Two examples: Global: I created a demo Item "Software Order" with a list collector variable on the Software Model ta...
Need a regex to allow all characters and spaces, but no lower case letters. Valid length is 0 - 60.
Need a regex to allow all characters and spaces, but no lower case letters. Valid length is 0 - 60 characters. I want to use this in a multiline variable called "item_short_description". Thanks.
New Standard Change model not appearing in Change Request
Hi I created a new Standard Change model and it is active and has the states and transitions defined but when I open an approved standard change template, it is not an option in the model dropdown. Where else does this need to be configured?
Is there a way to link a problem ticket and a change ticket?
Is there a way to link a problem management ticket and a change management ticket?I know there are a few ways to do this, but I would be grateful if you could tell me when to use which method.
