When we use List Collector fields, In RTIM and SCTASK variable showing below field option. Filter, Available & Selected. Is it possible to keep showing only selected field? We don't want to show available and Filter option to ITIL users. its more con...
Using UI actions, we must create a button state to move to the closed list level. Once I select the record, it should be updated to close.
Hi Team, I am sending two approval's parallel to request item by using the flow designer(Do the fallowing parallel). Now I approved one approval, automatically second one going to the no longer required how to fix this kind of issueAdvance thanks Tea...
Hi Experts,I created a report and published it. Then I copied the published URL and tried to open it in the new browser. But I am unable to view the report and it is showing 'Access to this content denied based on report_view ACLs'.'.Basically this U...
Hi Team, I created on flow there I am using the Do the fallowing parallel logic by using this logic I am sending two ask for approval , here what is the problem one group approval automatically second one going to no longer required i need both gro...
Hello Community! I need some help with the Script, can you please help me with the requirement below I have managers group--contains 10 users.I want to check all users are currently managers of any group?.If yes retain them in managers group.else rem...
Hello Community, I have two catalog items one is order mobile and other one is order laptop and my expectation is I want to tag laptop ritm to the mobile ritm parent field once laptop ritm is closed then mobile ritm state should be changed to work in...
Hi, Before "Xanadu" release when I was using "Washington DC" instance, where I created a Form Action button for all the tickets type where I select the View "Default View" and that button was available for all the tickets type like Incident, Problem,...
Hi All. I created a report on ast_contract table , we have a field on contract table "Total Cost". for a contract we have a "total cost" field has some value and i am able to see that in the form and list level but the same is not showing in the repo...
Hi everyone,I have updated the workflow for the normal change request and published it. But for some reason the when I create a new change request the old flow is being triggered because I couldn't see my new updates I made to the workflow in the cha...
What is the best practices on reopening Service Request?Today in our org, we ask to reopen a new request if the old request is not fulfilled as per expectation but users are complaining that they have to again wait for a long time to fulfil get their...
I want to edit $knowledge.do page? or Where I can find $knowledge.do page to make some customization?Please reply its urgent.
There are two parallel tasks if firstone / second one any of the task get closed incomplete. then ritm should get closed incomplete . I have tried the below . but only for one task it is working fine for another one it is not closing ritm
I have created (2) flows with Flow Designer: 1) to query unapproved RITMs from the sysapproval_approver table, and 2) to query unassigned tasks from the sc_task table. For #1, I send notifications to approvers/groups who are late in approving their R...
Hi All,I'm creating new Choices(sys_choice) tableTable: Incident Element: UrgencyLabel and Value as well. I'm having trouble with the update set capture the information.It captures as "Action: DELETE".I've attached the screenshot for reference.Someon...
