Data of records available in DB and visible in List view but not in Form

Mumtazsaas · ‎09-28-2024

Hi Everyone,

I have some dependent fields (Division is dependent upon country and HFM entity is dependent upon Division) while importing the records in the table via import set, data are imported in the table and available in DB and list view but those data are not available in the form shows as --None-- after refreshing form also, data is not there and if I save the form data will be gone.

Please help me with the solution

Also I can't remove the dependency

Mumtazsaas · ‎10-01-2024

Just to let you know I got the solution
Actually Backend value of the choice was different than the Label and I was trying to import with the label only
Instead of that import through Value then it will take the correct data in the field also

View solution in original post

Hemanth M1 · ‎09-29-2024

Hi @Mumtazsaas,

Couple of questions

1)How have you configured dependent field logic?

2)Are you creating these choices during import or these choices already there and just loading date?

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Mumtazsaas · ‎09-30-2024

1)How have you configured dependent field logic?

>> I went to configure dictionary chose dependent field and fill the backend value of dependent choice in dependent value

2)Are you creating these choices during import or these choices already there and just loading data?

>> Yes those dependent field are already configured on the fields and then I am importing data from excel file.
Also choices are already there per configured before importing data

Mumtazsaas · ‎09-30-2024

1)How have you configured dependent field logic?

>>I configured from fields configure dictionary. Selected dependent field and filled backend value of choice on dependent value

2)Are you creating these choices during import or these choices already there and just loading date?

>> Dependent value and fields are pre configured before importing. After configuring dependent field and dependent value we are importing the data from excel file.

Mumtazsaas · ‎09-30-2024

1)How have you configured dependent field logic?

>>I configured from fields configure dictionary. Selected dependent field and filled backend value of choice on dependent value

2)Are you creating these choices during import or these choices already there and just loading date?

>> Dependent value and fields are pre configured before importing. After configuring dependent field and dependent value we are importing the data from excel file.