Data Policy error in problem form

[Vivekavardhan R]

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue.

[Shubhras]

This looks like a permissions / access control (ACL) or UI action condition issue rather than a data policy one, since admins bypass ACLs but regular users don’t. Admins have security_admin privileges and bypass ACLs and most data policy enforcement. Check for the ACLs

If this solves your query, mark it as helpful.

Thanks,

Shubhra Saxena

[Dr Atul G- LNG]

Hi @Vivekavardhan R 

When you say other user, do they have problem specific role assigned like prb task analyst?

[Vivekavardhan R]

Yes the user has both problem coordinator and problem task analyst roles.

[Dr Atul G- LNG · Accepted solution]

HI @Vivekavardhan R 

Did you use these two fields, ‘Cause Notes’ and ‘Fix Notes’? Since they are mandatory, make sure to fill them when the state is ‘In Progress’