Data Policy error in problem form

[Vivekavardhan R]

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue.

[Shubhras]

This looks like a permissions / access control (ACL) or UI action condition issue rather than a data policy one, since admins bypass ACLs but regular users don’t. Admins have security_admin privileges and bypass ACLs and most data policy enforcement. Check for the ACLs

If this solves your query, mark it as helpful.

Thanks,

Shubhra Saxena

[Dr Atul G- LNG]

Hi @Vivekavardhan R 

When you say other user, do they have problem specific role assigned like prb task analyst?

[Vivekavardhan R]

Yes the user has both problem coordinator and problem task analyst roles.

[Ankur Bawiskar]

@Vivekavardhan R 

it clearly says both fields are mandatory and data policy should behave same for admin and non-admin

share what debugging did you do?

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