Data Policy error in problem form

Vivekavardhan R · 3 weeks ago

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue.

Dr Atul G- LNG · 3 weeks ago

HI @Vivekavardhan R

Did you use these two fields, ‘Cause Notes’ and ‘Fix Notes’? Since they are mandatory, make sure to fill them when the state is ‘In Progress’

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Ankur Bawiskar · 3 weeks ago

@Vivekavardhan R

it clearly says both fields are mandatory and data policy should behave same for admin and non-admin

share what debugging did you do?

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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader