Data Policy error in problem form

Vivekavardhan R
Tera Contributor

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue.

VivekavardhanR_0-1762930848988.png

 

1 ACCEPTED SOLUTION

HI @Vivekavardhan R 

Did you use these two fields, ‘Cause Notes’ and ‘Fix Notes’? Since they are mandatory, make sure to fill them when the state is ‘In Progress’

View solution in original post

5 REPLIES 5

Ankur Bawiskar
Tera Patron

@Vivekavardhan R 

it clearly says both fields are mandatory and data policy should behave same for admin and non-admin

share what debugging did you do?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏