Data Policy error in problem form

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Vivekavardhan R
Tera Contributor

‎11-11-2025 11:04 PM

I am facing this issue where I click on "Fix" when the problem form is in "Fix in progress". I am getting the below errors. I have checked the data policies but they are good. As an admin user, i dont have this issue. but others are facing this issue.

VivekavardhanR_0-1762930848988.png

 

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Dr Atul G- LNG
Tera Patron
In response to Vivekavardhan R

‎11-12-2025 05:45 AM

HI @Vivekavardhan R 

Did you use these two fields, ‘Cause Notes’ and ‘Fix Notes’? Since they are mandatory, make sure to fill them when the state is ‘In Progress’

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Ankur Bawiskar
Tera Patron

‎11-11-2025 11:22 PM

@Vivekavardhan R 

it clearly says both fields are mandatory and data policy should behave same for admin and non-admin

share what debugging did you do?

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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