Database views for request item software request approvals
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06-08-2024 12:13 PM
I've been working on creating a database view for software approval requests.
I'm trying to specifically report on request item approvals (regardless of state) for Software Requests.
Can someone help me if there something I need to fix with the database view that I've created in my PDI?
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06-08-2024 12:14 PM
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06-08-2024 02:21 PM
Hi @BH14
Database views are used to join more than 1 table , so you are joining Sys Approval and Software request table?
What is your exact use case, what you want to achieve. Please share more details, look like you can achieve from reporting easily.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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06-09-2024 04:12 PM
Hi Atul,
Thanks for your response
We have a manager that is interested in reporting Software Request approvals (regardlesss of state). I can pull a report for all approvals, but it doesn't appear that there is a way to discern which catalog (specifically the software catalog) they are coming from. Any ideas?
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06-10-2024 05:49 AM
Hi @BH14
Agree, I just tested in my PDI and we cant fetch Item name in report , you need to create DB view only. You can see OOTB db. view of Incident and SLA to see how this can be build.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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