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01-10-2024 08:30 AM
Hello,
Can we deactivate the 'Contextual Search' topic from 'Virtual Agent Designer'?
If yes, how?
Solved! Go to Solution.

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01-10-2024 09:18 AM
One exception on what I mentioned:
Though that looks obvious to me.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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01-10-2024 10:23 AM
So, the conclusion is we cannot deactivate that topic, right?

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01-10-2024 10:29 AM
If your situation is like my second comment, then indeed no. Which is also very logical. Image what would happen if could deactive such a topic block, and it is in use in topics. What would happen to those topics? They will break.
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field