Deactivate 'Contextual Search' topic from 'Virtual Agent Designer'

Vaibhav39
Tera Expert

Hello,

Can we deactivate the 'Contextual Search' topic from 'Virtual Agent Designer'?
If yes, how?

 

Vaibhav39_0-1704904032799.png

 

1 ACCEPTED SOLUTION

Mark Roethof
Tera Patron
Tera Patron

One exception on what I mentioned:

 

MarkRoethof_1-1704907119663.png

 

Though that looks obvious to me.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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View solution in original post

6 REPLIES 6

So, the conclusion is we cannot deactivate that topic, right?

If your situation is like my second comment, then indeed no. Which is also very logical. Image what would happen if could deactive such a topic block, and it is in use in topics. What would happen to those topics? They will break.

 

Kind regards,

 

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

---

 

~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

LinkedIn