Catalog Item

Rajkumar Bokken
Tera Contributor

Hi All,

 

I'm having issue with variables in catalog Item below are the details

 

I have created a catalog Item, 

added 4 variables

1. Requested for ( Reference user table)

2. User Email ( Auto populate from reference user table dot walk-in email)

3. Reporting Manager (Auto populate from reference user table dot walk-in manager)

4. Description ( Multi line text)

RajkumarBokken_1-1704899143179.png

 

 

Issue : after submitting Request user email is disappearing in backend (RITM view and SCTASK View)

I see user manager but not email, and  both variables are created in same way screen shots attached below

 

RajkumarBokken_2-1704899282859.png

 

Variables:

email

RajkumarBokken_3-1704899543260.png

 

Manager

RajkumarBokken_4-1704899607502.png

 

 

 

 

 

1 REPLY 1

JaeggerLegane
Kilo Sage

I would suggest to change your variable type from "Reference" to "Email" and keep the "Auto-populate" settings.
That should work.

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