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01-10-2024 07:20 AM
Hi All,
I'm having issue with variables in catalog Item below are the details
I have created a catalog Item,
added 4 variables
1. Requested for ( Reference user table)
2. User Email ( Auto populate from reference user table dot walk-in email)
3. Reporting Manager (Auto populate from reference user table dot walk-in manager)
4. Description ( Multi line text)
Issue : after submitting Request user email is disappearing in backend (RITM view and SCTASK View)
I see user manager but not email, and both variables are created in same way screen shots attached below
Variables:
Manager
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01-10-2024 09:51 AM
I would suggest to change your variable type from "Reference" to "Email" and keep the "Auto-populate" settings.
That should work.
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