Deactivate the standard change template

Sruthi_2511
Tera Contributor

4 hours ago

Deactivate the standard change template once it exceeds four failures (unsuccessful count). While this can be achieved using a Business Rule or Flow Designer to retire the template, is there an out-of-the-box (OOTB) capability available to automatically retire(make inactive) the template when it reaches a defined failure?

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Dr Atul G- LNG
Tera Patron

an hour ago

No, there is no out-of-the-box (OOTB) way to do this. I doubt we can implement it easily since the template and the change record are in two different tables.
To retire a template, a manual action is required to update the template name. Therefore, this will either need a manual process or custom logic to handle it.

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Brian Lancaster
Kilo Patron

an hour ago

I do not believe there is any out of the box capability to handle this scenario.

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