Decision Tables not working in Flow Designer

[Brian Sorensen]

We recently started to use Decision Tables.

We have created a table to look at an employees department, and based on that assign a catalog task to the right team

We have some departments that have a specialized Service Desk, so instead of those Onboarding and Exit alerts coming to our main help desk, we want to move them to the right team / agent.

In Dev its setup with the following

Department name - Reference to CMN_department

Then we have our columns as Department Name as the input, and the output being Assignment Group and Assigned to

If the department is not in the list, default is to assign to Service Desk

Then in the flow we have it going
Get Catalog Variables
Make a Decision
Decision input looks like this 
Department - Get Catalog Variables > Employee > Department

this is working, it runs the flow and if it matches it puts the task to the right group

I moved this to PRD and it lost the inputs, so I rebuilt the exact decision table

But this time, it will not let me dot walk or drag the appropriate Pill over for the variable.

Ive tested on the lastest version of Chrome and Edge

Both my Dev and Prd environments are on the same versions of the platform

Production has Workflow studio 27.1.4

Dev has 27.0.8 installed

its only the dot walk and pill for Decision tables that is not working.

Any ideas?

[Vishal Jaswal]

Hello @Brian Sorensen 

In Dev and Prod, validate records related to your decision table in below tables:

Decision Input: sys_decision_input
Decision Table Conditions: sn_decision_table_decision_condition

If there is a mismatch then export them as xml from dev and then import into production. If it starts to work then validate the customer updates in the update set whether these were captured or not and if not then you can troubleshoot or raise HI Case.

[Ankur Bawiskar]

@Brian Sorensen 

Sometimes there are challenges when you migrate decision tables and those are not migrated properly.

are you sure the decision table is exact copy in PROD?

it should allow you to map it with reference field since you are trying to populate Assigned To and Group field which are both reference type

share screenshots

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Brian Sorensen]

To be safe I built it again from scratch and manually reselected everything

its something to do with the version of Workflow studio I believe.

It just will not allow any pill to be placed in the box
we have another Decision table for another process, that we just did a copy of, and its the same thing. It will not allow us to put a variable in the selector. 

Has to be tied to a bug