Default email id is not showing in CC

[keval3]

Hi All,

I have created one Email client template to add 2 default email ID in CC base on 2 conditions. 

That 2 Email Id is showing as per condition in CC but the problem is that The Id I put in CC they are not getting an email after clicking on send button. kindly let me know the solution of it.

Thanks & Regards

KP 

[Vrushali Kolte]

@keval3 

Can you see in the user table whether notifications have enabled for those users

If my answer solves your issue, please mark it as Accepted ‌✔️‌and Helpful‌👍‌ based on the impact.

[keval3]

Hi Vrushali,

Notification is enable to user. for testing I have take same user in To field they are getting mail but CC one not.